The AI Agents team is a key part of our broader Platform Engineering division, focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously, driving efficiency and optimizing processes across industries.

At the heart of this cutting-edge product, our team is motivated by the need to continuously innovate, adapt to latest AI Advancements, and collaborate across multiple disciplines to deliver powerful, user-centric solutions. We work at the intersection of AI research, engineering, and product development, ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decision-making.

Joining our team means being part of a dynamic, forward-thinking group that thrives on solving complex challenges, pushing boundaries, and staying ahead of the curve. We are looking for talented members who are passionate about AI, enjoy working in a collaborative environment, and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve real-world problems.

What you get to do in this role:

• Architecture, design and build highly interactive applications that can scale with application complexity
• Create tools, libraries, and frameworks for other developers to build upon
• Apply new technology and innovation to improve platform functionality
• Lead the development of the platform while navigating Java, JavaScript and Kubernetes application architecture.

To be successful in this role you have:

• 14+ years of software industry experience

• Experience in critical thinking and innovation aimed at AI integrations into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• Experience in building new products that use AI/ML

• Significant experience designing and implementing highly interactive and high-volume applications

• Expertise in backend technologies Java, Python, Junit, REST, AJAX, JSON, HTML, CSS and associated frameworks

• JVM performance testing, optimization and garbage collection

• relational databases, SQL and frameworks like Spring, Hibernate

• and frontend technologies

• Solid JavaScript experience with React, AngularJS, Cycle.js, Vue, or other frontend frameworks

• Competent in aspects of design, usability, cross-browser compatibility and accessibility

• Exposure to modern reusable theming practices such in sass, css-in-js and styled components

• Experience in test driven development with Jest, Test Cafe, Cyprus, Mocha, or Selenium

• Experience in designed, developed, and maintained microservices-based applications on Kubernetes, improving scalability, reliability, and deployment speed

• Strong background in distributed systems design and development.

• Experience working in a DevOps environment.

• Experience with Generative AI & Prompt Engineering

• Ability to execute a project based on our priorities, context, risks and desired outcomes

• Software development experience on Service Now platform is a huge plus

• Experience in functional programming, stateless architectures, ADTs is a plus

• Experience with caching systems like Redis, Mem Cached is a plus

• Advanced understanding of software design, development, testing, and problem-solving.

• Bachelor’s/Master's degree in Computer Science or a related discipline

FD21

WJAISNJOBS

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.