About the Role

The AI Foundry team is a group of expert “builders” focused on turning cutting‑edge Agentic AI use cases into reality through rapid prototyping, experimentation, and strategic innovation. You will design, architect, and build AI, data, and workflow solutions that blend automation with human-centered impact, helping customers experience the full power of AI + Data + Workflow in action.

This is a hands-on, highly technical role ideal for professionals passionate about emerging AI technologies, rapid iteration, and crafting high-value prototypes that inspire customers and accelerate transformation.

What You Get to Do

• Lead and facilitate workshops to understand customer environments, uncover high-impact Agentic AI use cases, and identify where automation meets human impact.
  Design, architect, and build proof-of-concept (POC) solutions demonstrating the power of the Service Now platform across AI, data, and workflow orchestration.

Collaborate with Solution Consultants, Architects, and AI Specialists to deliver exceptional customer outcomes and end‑to‑end innovation experiences.

Create high-quality assets including reusable components, demos, accelerators, and best practices to support future engagements.

Pilot emerging technologies, experiment with new agentic capabilities, and provide recommendations on how to scale them across the organization.

Participate in structured Foundry engagements, contributing to workshops, readouts, customer testing, and business case creation.

• Required Skills & Experience

• Strong fluency in AI/ML concepts and hands-on experience building AI/ML applications or automations.

• Solid technical background in data engineering, including experience with integration technologies and complex system design.

• Demonstrated ability to architect and deliver complex technical solutions under tight deadlines, iterating quickly based on feedback.

• Experience developing solutions on the Service Now Platform (preferred).

• Innovative, experimental mindset with passion for human‑centered design and rapid prototyping.

• Experience in technical architecture, product innovation, solution development, or engineering.
  English skills

Ideal Candidate Profile

• You are a hands-on technologist who loves building, experimenting, prototyping, and solving problems creatively.
• You bring strong analytical thinking and a “builder’s mindset,” with comfort operating in ambiguity and evolving technical landscapes.
• You thrive in cross-functional collaboration, working closely with customers, architects, product teams, and other specialists.
• You are energized by translating complex ideas into simple workflows, prototypes, and demos that show real business value.
• You are eager to work at the intersection of AI, workflow automation, and human impact.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.