Service Now is looking for a high achieving Senior Sales Development Representative to join our expanding Global Sales Development team. You will generate new business pipeline in mid- large-size enterprises, working with Lead Development Representatives and Field Sales professionals.

What you get to do in this role:

The Senior Sales Development Representative builds sales pipeline to achieve monthly, quarterly and annual goals.

• Establish new business relationships with influential contacts within target accounts.
• Understand an organization's goals
• Identify new sales opportunities and pass them to Field Sales professionals in the CRM
• Partner with Field Sales to create regional territory plans
• Follow the closed loop lead process to ensure nurturing on cold leads
• Use our technologies to prioritize, disposition and manage marketing leads to maintain service level agreements with Marketing
• Guide other team members, sharing experiences and recommendations

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 1+ year experience in telemarketing, lead generation, or cold calling in the information technology industry
• A creative and customer-focused mindset
• A general understanding of Cloud computing and SaaS offerings
• Ability to differentiate Service Now to customers
• Travel for training or meetings may occasionally be required

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.