Role Summary: This role would support theHRBP Senior Director/Director/Senior Manager to execute the Talent Strategy for the respective BU/Function &/or country including organization design and restructuring, workforce KPIs for org shape, hiring,headcount, location and skills advising on region- and country- specific requirements for a successful implementation.

What you get to do in this role:

• Enable and support BU/Function leaders & people managers in specific BU/Function of medium complexity &/or region to bring Service Now values and People Pact to life.
• Support HRBP leadership to assist with driving initiatives at scale that are aligned to the BU or Regional Strategy.
• Design and deliver HR programs and policies in functionally and regionally as relevant
• Develop and execute action plans for the respective BU/ function&/or region to drive improvement in employee engagement
• Provide HR policy, process and/or program advice and coaching to employees and managers
• Drive rhythm of business processes (e.g Performance Management, ACR’s, talent review) in a specific BU/Function &/or country including acting as a local contact for implementation of prioritized initiatives, high impact programs and products where country nuance is required.
• Support HRBP Senior Director /Director / Senior Manager on Org Design initiatives and ensure business rationale for the Re-org meets legal needs, this would also include briefing leaders on country specific processes and negotiating severance terms with employees
• Support acquired entities with initial onboarding and offboarding activities as needed
• Support people managers and employees (up to 1,000) – e.g., via conducting regular check-in meetings with people managers in critical roles and assisting people managers and employees with complex activities
• Advise people managers on nuanced employee needs including advising on regulatory requirements
• Continuously innovate and optimize processes and products and help drive seamless service delivery for employees and managers including the creation of local or regional policies with the necessary COEs
• Partner with employee relations to address employee grievances, performance cases, workplace disputes, compliance issues & other sensitive matters.
• Provide escalated assistance to Global People ticketing team to resolve complex HR inquiries
• Act as a culture champion, regionally and functionally, working with leaders /managers to drive high-levels of engagement.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Must have a minimum of 5-8 years of direct client facing HR generalist or HR Business Partner experience.
• Excellent interpersonal, facilitation, communication, presentation and negotiation skills
• Ability to form relationships with the business as a known trusted advisor
• Ability to manage own time and workload, juggling conflicting priorities
• Knowledge of HR programs and processes (e.g., performance management, talent reviews, compensation reviews etc)
• Ability to work effectively under pressure in a fast-paced environment
• Possess confidence in handling ambiguous and fluid situations
• Use data to draw insights to create a targeted self-driven action plan to support talent strategy
• Good understanding of cultural and geographical differences and practices
• Knowledge of local legislation and policy interpretation to ensure compliance
• Preference for candidates that have a HR certification.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Excellent interpersonal, facilitation, communication, presentation and negotiation skills

JV22

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.