Job Description:

The Solution Sales Executive will oversee market success of Service Now's Core Business** Workflow** Solutions which includes a portfolio of HR workflow, Procurement workflow, Finance Work Flow, Legal contract management and facility management workflow products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to primary responsible Account Executive's (AE) during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles**(our sales methodology you will learn)**
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• C-level engagement and strategic positioning, build executive relationships with CHROs, CFOs, and COOs to align Service Now's platform capabilities with business priorities and ROI outcomes
• Territory planning and pipeline management, develop account strategies, build qualified pipeline, and orchestrate complex deals involving Product Specialists, Solution Consultants, Partners, and Customer Success to meet revenue targets
• Interlock with Solution Consultants (SC) & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, and the broader ECO System (Partner Organization, Marketing, …) with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in ERP/HCM/Procurement**/Facility Management/Legal Operations**
• 3+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience in specialized solution sales, or in alternative sales/ customer service role
• Robust network of customer relations in Healthcare-, Pharma- or Life Science Industry would be beneficial, as these will be your focus customer industries
• Understanding of business sales processes
• Travel required: 30-50%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.