As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Experience, Customer Workflow, ITX Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

About the Role:

Service Now is seeking an experienced Pre-Sales Solution Consultant to join our Partner Solution Consulting team, focused on enabling Global Capability Center (GCC) transformation initiativeswith our top-tier System Integrator (SI) partners. As GCCs evolve from cost optimization centers into strategic innovation hubs driving digitaladoption, business transformation, and superior customer experiences, Service Now is positioned as the critical platform enabling this transformation. The GCC transformation services market is projected to grow from $3.2 billion in 2024 to $10.6 billion by 2027 – a 49% CAGR – representing a significant opportunity for Service Now and our SI partners. In this role, you will work collaboratively with Service Now Global Partner Managers and Partner BD and leading System Integrators (including Accenture, Deloitte, Infosys, TCS, Wipro, Cognizant, HCLTech, Capgemini, IBM, and EY) to build and execute joint go-to-market strategies for GCCtransformation solutions.

Key Focus Areas

Process Transformation

Enable GCCs to redesign and modernize processes using Service Now's workflow automation,

Intelligent Process Automation (IPA), and AI-powered capabilities to eliminate manual interventions

and enhance operational efficiency.

Technology Modernization

Position Service Now as the platform for digital-first operations, integrating cloud, AI/ML, and

advanced analytics capabilities to transform GCCs into future-ready innovation hubs.

Functional Transformation

Support GCCs in transitioning from process executors to strategic owners of end-to-end global

functions, establishing Centers of Excellence (Co Es) and driving continuous innovation.

What you get to do in this role:

• Partner with top-tier System Integrators to develop and position Service Now-powered GCC transformation solutions
• Design differentiated service offerings that help GCCs evolve into innovation hubs driving AI- led, industry-specific solutions
• Provide pre-sales support including technical product demonstrations, architecture guidance, and Proof of Concept/Value engagements
• Enable SI partners on Service Now's capabilities for process automation, workflow optimization, and enterprise service management
• Collaborate with SI transformation practices to integrate Service Now into their GCC setup, operations, and transformation methodologies
• Support business development activities with SI partners targeting enterprises establishing or transforming GCCs in India and other offshore locations
• Provide thought leadership through workshops, technology days, white papers, and industry forums focused on GCC transformation
• Participate in executive briefings and business reviews with SI leadership and their enterprise clients

Why Join This Team

• •Work with a spectacular team of seasoned professionals in a positive, inclusive, and highly collaborative environment

• Partner with the world's leading System Integrators on high-impact transformation initiatives

• Tap into one of the fastest-growing segments in enterprise services (49% CAGR through 2027)

• Practice true business value selling with a strong sales support framework

• Design solutions that transform how global enterprises operate – see your work make an impact

• Work with the industry-leading Service Now platform and cutting-edge AI/automation technologies

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years of pre-sales solution consulting or sales engineering experience

• Proficiency with the Service Now platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM

• Experience working with System Integrators, consulting firms, or business process outsourcers

• Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation

• Bachelor's degree or higher in Business, IT, Engineering, or related field

• Proven track record of meeting or exceeding sales targets

• Willingness to travel up to 40%, including international travel to GCC locations (primarily

India)

Key Competencies

• Business Acumen: Deep understanding of how consulting firms, SIs, and GCCs create value; awareness of industry pressures and digital transformation drivers

• Collaboration: Ability to work across teams in highly matrixed organizations spanning Service Now, SI partners, and enterprise clients

• Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust

• Nimble Learning: Quickly grasp new concepts in GCC operations, transformation methodologies, and evolving Service Now capabilities

• Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision

Preferred Qualifications

• Strong understanding of GCC/shared services operating models and transformation drivers Experience with Service Now product suite (Preferably CSM, HRSD, Strategic Portfolio Management)

• Current Service Now certification (e.g., Certified System Administrator, Certified Implementation Specialist at a minimum – Prefer CMAs and CTAs)

• Experience building and launching service provider or managed services solutions

• Knowledge of Intelligent Process Automation (IPA), AI/ML, and advanced analytics technologies

• Familiarity with the India GCC ecosystem

• Service Now platform development experience

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.