About the Role:

Service Now University is empowering individuals in the Service Now ecosystem to develop the skills for an AI-driven world. The role of a Service Now University (SNU) Skills Consultant oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of their Service Now product investments. SNU Consultants are the GLD education experts and are expected to stay current on all SNU offerings in training resources and services, delivering effective and well-conceived skilling solutions for customers.

The SNU Skills Consultant supports regional sales team to achieve regional training bookings attainment and is responsible for advocating for the adoption and implementation of all SNU offerings by working with Marquee customers. They work both directly with customers and internal Service Now stakeholders to execute learner targets by driving awareness, engagement, and facilitation of delivery.

The team plays a key role in evangelizing and communicating the benefits of SNU to the different Service Now departments and stakeholders so they can ensure that SNU is widely embraced during its launch. They will be familiar with the pillars of COEI and organizational change management practices to foster successful SNU adoption.

What you get to do in this role:

• Be the trusted expert in the full SNU Training catalog and platform portfolio; make recommendations on new or expanded offerings based on customer requirements.
• Engage local account teams and their leaders to evangelize the values of the SNU platform, content, and overall GLD learning supply chain – helping them to drive SNU Training Services and meet their bookings attainment
• Collaborate with internal GTM teams to tailor skilling strategies at scale to achieve specified active learner targets, identified and assigned to your designated customer/country/region.
• KPIs are based around learner journey adoption metrics, tracked as active learners within the SNU platform, regional sales attainment, and demonstrable growth of SN Certified/Credentialled individuals within the allocated regional/accounts ecosystem.
• Attend account team meetings and QBRs, to strategize around Marquee customer solutions and to outline key account training strategies and plan of actions ensuring demonstrable, successful learning outcomes
• Work closely with GTM, Customer Excellence and Impact teams, as well as Customer Acceleration and GLD leadership to support the organization's long-term regional SNU strategy and vision
• Deliver formal Training Strategy Assessments for select Service Now accounts in collaboration with customer success squads to help customers leverage their training entitlements.
• Conduct account research to inform training strategies, including using the Service Now platform to run reports on training and financial data.
• Work closely with the customer GTM team stakeholders and GLD L&D leadership to support the organization's long-term regional SNU strategy and vision
• Advocate for, and recommend other SNU specialists and business units within the regional community (eg SNU delivery partnerships, academic partnerships, and placement partners) as appropriate, to enhance adoption capabilities
• Travel up to 10-15% (worldwide) per year for occasional conferences & events.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Knowledge and hands on experience selling and implementing Service Now training solutions or similar preferred.
• Current Certified System Administrator (CSA) or other Service Now certifications preferred.
• Commitment to professional development & becoming an SNU Expert in the field.
• Experience in Change Management or training at an Enterprise level preferred.
• Proven experience effectively developing learning proposals/strategies for Enterprise-level organizations.
• Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
• A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
• Experience incorporating analysis and reporting into programs.
• Strong executive presence and presentation skills at an Enterprise level.
• A focus on succeeding as a team and a customer-first mindset.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.