At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.

A critical part of our platform strategy is deep collaboration across the cloud ecosystem, including strategic co-innovation with Microsoft across Azure infrastructure, enterprise AI platforms, data services, security platforms, and Microsoft 365 productivity ecosystems.

Job Description

Service Now is seeking a seasoned product leader to drive product strategy and execution for our Microsoft ecosystem partnerships.

This role serves as the single-threaded product leader responsible for defining and driving Service Now’s end-to-end product strategy with Microsoft and supporting our GTM teams to help customers adopt our joint solutions.

• Service Now integrates with Microsoft technologies across multiple layers of the enterprise technology stack
• AI + Data + Workflows + Security.

Important: This role is not a traditional alliance or partner management position. It is a product leadership role focused on defining joint product strategy, presenting to executives on both sides, influencing product roadmaps across organizations, and driving adoption of joint product capabilities.

What You Get To Do In This Role

Define Joint Product Strategy

• Develop and drive the end-to-end product strategy between Service Now and Microsoft across AI + Data + Workflows + Security.
• Identify strategic co-innovation opportunities across our stacks
• Build and maintain the “better together” product narrative that clearly articulates joint value for customers.

Drive Cross-Portfolio Product Integrations

• Coordinate with multiple Service Now product teams to prioritize and deliver integrations with Microsoft services.
• Coordinate with program management team to track integrations across their full lifecycle—from concept and roadmap alignment through launch and enterprise deployment.
• Ensure integrations deliver meaningful product differentiation and measurable customer value.

Enable Customer Adoption

• Partner with product teams, product marketing and field teams to ensure integrations are supported with strong sales enablement and deployment guidance.
• Monitor customer adoption and production usage of integrations and drive improvements where necessary.

Build Product Relationships Across Organizations

• Establish strong working relationships with Microsoft product leaders. Connect domain leaders across both organizations to drive strategic collaboration.
• Facilitate alignment between Service Now and Microsoft product teams to coordinate roadmaps and accelerate innovation.

Provide Executive Visibility

• Maintain a clear view of Service Now’s product strategy with Microsoft across the full technology stack.
• Provide senior leadership with visibility into co-innovation initiatives, roadmap alignment, and ecosystem opportunities.
• At company conferences; drive customer discussions, present demos and evangelize ‘Better Together’ story.

Key Success Metrics for this role

Success in this role will be measured by:

• Delivery of strategic co-innovation initiatives with Microsoft.
• Adoption of joint integrations by enterprise customers.
• Acceleration of roadmap alignment between Service Now and Microsoft product teams.
• Strength and clarity of the end-to-end “better together” product story.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years of experience in enterprise software product management or platform strategy.
• Strong understanding of hyperscaler cloud platforms and enterprise SaaS architectures.
• Experience driving complex initiatives across multiple product teams without direct engineering ownership.
• Exceptional communication skills and strong executive presence.
• Proven ability to influence product strategy and roadmaps across large organizations.
• Strong operational discipline with the ability to manage multiple concurrent initiatives.

Highly Desired Experience

We strongly value candidates who bring experience working within or closely with the Microsoft ecosystem.

Ideal candidates may have:

• Previous experience working at Microsoft in product management, platform strategy, or ecosystem roles.
• Familiarity with Microsoft platforms including Azure services, enterprise AI platforms, security platforms, data platforms, and Microsoft 365.
• Experience navigating Microsoft’s product organization and collaborating across multiple engineering teams.
• Experience delivering integrations or co-innovation initiatives involving Microsoft technologies.
• Existing relationships within Microsoft’s product ecosystem.
• Experience working within Microsoft’s Azure, AI, data, or security platform product organizations is particularly valuable.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.