The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the Service Now Sales Academy.

As a Senior Sales Trainer, you will facilitate dynamic, practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You’ll coach on real customer conversations and engagements while reinforcing our sales methodology, AI-native tools, and GTM systems.

You will play a pivotal role in shaping the future of Service Now sellers and directly influencing seller performance and revenue outcomes. This is not a traditional facilitation role – it requires enterprise sales fluency, an AI-first mindset, coaching depth, and the ability to translate ambiguity into clarity and action.

Primary Responsibilities

• Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
• Coach Salespeople in the skills and activities to drive success
• Reinforce our sales methodology, GTM process, systems, and AI-native tools, translating strategy into practical seller execution.
• Elevate delivery quality across the Sales Academy by mentoring trainers, setting facilitation standards, and modeling best-in-class coaching.
• Leverage data and AI to personalize learning, strengthen feedback loops, and continually improve onboarding effectiveness.
• Partner with GLD and GTM teams to ensure alignment on messaging, sequencing, readiness planning, and global launch support.
• Manage learner progression, support completion reporting, and provide hiring managers with clear readiness insights and development recommendations.
• Work across global time zones to support regional teams and deliver experiences as needed.

To be successful in this role you have:

• 5–7+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales​
• Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization​
• Proven excellence in virtual training, coaching, and elevating peer or participant engagement​
• Demonstrated sales credibility — able to translate strategy into practical selling motions and real-world application​
• Experience using AI tools to enhance sales productivity, insights, or coaching​
• Strong communication, executive presence, and storytelling abilities​
• Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience​
• Experience collaborating with global stakeholders and cross-functional GTM teams
• Proficiency with common sales and enablement systems (Zoom, Teams, Microsoft, LMS platforms, Seismic, Intrepid, etc.)​
• High comfort with CRM platforms and reports (Dynamics, Salesforce)
• Excellent verbal and written communication skills, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.