We are seeking a Senior Director leader for the Technology Industry within CRM and Industry Products. The Head of Product- Technology Verticals will be managing a team of Outbound and Inbound Product Managers who are key to helping us scale as we continue to be one of the fastest-growing business units at Service Now. Working closely with GTM and Sales, the role is responsible for helping us meet the defined business targets (NNACV and customer outcomes). Outbound Product Managers combine a deep understanding of product capabilities and market and competitive dynamics, with a passion for informing the roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. Inbound Product Managers work closely with R&D and help build the capabilities in a defined roadmap, working closely with strategic customers.

At Service Now, Product Managers collaborate closely with multiple cross-functional teams (including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification)

What you get to do in this role:

• Define and execute product strategy for the Technology Industry as part of CRM and Industries, aligning with Service Now’s vision and growth objectives.

• Lead, mentor, and develop a team of Product Management leaders.

• Inspire and collaborate with cross-functional teams, including Design, Research, Engineering, and GTM Solutions, to deliver on the product roadmap.

• Drive innovation by identifying market trends and new product opportunities.

• Develop a deep understanding of customer needs to inform product requirements and drive adoption.

• In conjunction with the Inbound Product Management leader, prioritize product backlogs, assess technical feasibility, and make strategic trade-offs, including monetization levers.

• Provide leadership and guidance to product teams, ensuring successful execution from strategy to delivery.

• Collaborate closely with engineering partners to solve complex system interdependencies and build scalable solutions for both internal and customer-facing applications.

• Become a trusted resource to promote the Technology industry CRM products vision with industry influencers, strategic partners, and analyst firms.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 15+ years of experience working in Technology industry building products for SaaS, AI and CRM.

• Experience engaging with senior executives (internal and external) within Technology industry, (e.g. hyperscalers, hardware provider, SaaS vendors etc.)

• 10+ years of Product Management or related experience in a customer-facing role

• Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties

• Deep experience with CRM or BPM applications or related workflows, specifically data models applied across multiple industry verticals or related is required

• Experience in configuring and shipping enterprise software/AI products is required

• Agile mindset with the ability to manage risk, multiple priorities, and navigate uncertainty

• Experience in Development/Functional Consulting functions is a plus; a technology industry background is required

For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.