The Role at a Glance

You are the technical backbone of our Public Sector teams: translating complex government requirements into compelling Service Now solutions — from the initial discovery workshop through to C-level decision-making.

As a bridge between technology and administrative realities, you build trust where it is hardest to earn, working closely with the Account Executive, ecosystem partners, product management, and leadership team.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Technical Leadership in the Sales Cycle: You develop, position, and present solution-specific demos and concepts — compelling at all levels, from IT departments to HR offices and C-level executives.

• Discovery & Solution Design: You lead workshops, analyze government processes, and translate them into a sustainable solution design based on the Service Now platform.

Trusted Advisor: You address technical and functional questions from customers, partners, and internal stakeholders with depth and credibility.

• Market & Competition: You continuously monitor the competitive landscape in the Public Sector and build a strong ecosystem around the customer.

• Community & Knowledge Sharing: You develop reusable sales plays and best practices, strengthening the entire team.

• Visibility & Presence: You represent Service Now at executive briefings, industry conferences, user groups, and trade fairs.

• Pipeline Ownership: Together with the account team, you drive the development of a qualified pipeline and actively contribute to achieving targets.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ Years of Experience: Proven experience in Pre-Sales Solution Consulting or Sales Engineering, ideally within the Public Sector (federal, state, municipal, or public IT service providers).

• Platform Expertise: Strong knowledge of the Service Now platform or comparable enterprise cloud solutions.

• AI Competency: Experience integrating AI into business processes — whether through AI-powered tools, workflow automation, or strategic opportunity assessments.

• Process Understanding: Ability to analyze government processes and translate them into scalable solution architectures.

• Strong Communication Skills: Confident engaging with senior decision-makers — clear, persuasive, and audience-appropriate.

• Team Player: Experience collaborating with Product Management, Marketing, Partners, and Professional Services.

• Willingness to Travel as required by the role.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.