Team:

The Sales CRM business unit is building Partner Relationship Management (PRM) capabilities. This initiative supports our vision to deliver comprehensive revenue operations software for B2B companies. The PRM product will serve enterprise customers who manage indirect sales channels, reseller networks, and partner ecosystems, addressing critical market needs in channel operations and partner enablement.

**What you get to do in this role:  **

• Partner with Design, Engineering, and Research teams to accelerate PRM product development and delivery.
• Build what customers want by translating customer insights and market research into detailed product requirements and user stories.
• Develop and maintain product roadmap with clear prioritization across Foundation → Differentiation → Scale phases.
• Create presentations for cross-functional stakeholders including executive leadership, sales teams, and go-to-market partners.
• Collaborate closely with SFA (Sales Force Automation) and CPQ product counterparts to ensure seamless integration across the Lead-to-Cash ecosystem.
• Conduct customer interviews and competitive analysis to validate product direction.
• Lead sprint planning, feature reviews, and release coordination with engineering teams.
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years product management experience in B2B SaaS, with proven track record in partner ecosystem or channel management products.
• Deep understanding of Lead-to-Cash processes including SFA,CPQ, Order Management, and partner workflows .
• Strong business case development and executive communication skills with ability to influence exec-level stakeholders.
• Experience with competitive analysis and market positioning, particularly in enterprise software markets.
• Technical depth to work with data modeling, API integrations, and platform architecture decisions.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and  capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team lead, and coach employees at lower levels

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.