What you get to do in this role:

• Drive deep observability and service level management initiatives (SLIs/SLOs) across infrastructure and platform services.
• Use your expertise in software development, systems engineering, and networking to proactively prevent repeatable issues and eliminate toil at its source.
• Lead reliability engineering engagements with partner teams to enable them to build, maintain, and improve their products with confidence.
• Champion resilient architecture design and operationalization practices across the engineering organization.
• Drive a culture of engineering excellence by building scalable, automated solutions that embed reliability at the point of development.
• Develop and advance monitoring, automation, and reliability frameworks that raise the maturity of services organization-wide.

Qualifications

To be successful in this role you have:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - including AI-powered tooling, workflow automation, or AI-driven insights.
• Deep knowledge of Linux systems.
• 5+ years' experience with DevOps automation, CI/CD pipelines, and agile methodologies.
• 5+ years' experience with cloud technologies, preferably Azure.
• Expertise in observability and monitoring of applications, services, and networks at scale - including SLI/SLO definition and service level management.
• 10+ years of coding across various languages; Python, JavaScript, and Ruby preferred.
• MySQL database administration, troubleshooting, and performance tuning.
• Networking skills including IP addressing and routing.
• Team-first attitude with uncompromising attention to detail.
• Strong collaboration and communication skills.
• Experience developing on the Service Now Platform is a bonus.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.