About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate Service Now’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in Service Now Digital Technology, you work for them.

The Team: Now on Now Engineering

The Now on Now Engineering Team builds Service Now to run Service Now. We create the experiences that power every employee's journey, from their first day through every career milestone that matters. We're not just building internal tools, we're proving what's possible on the Service Now platform at scale, for one of the world's most demanding customers: ourselves. Our solutions touch every employee, every day, making real impact on how people work and experience the company. Join us to build experiences that matter, at a scale that challenges you, with impact you'll see every single day.

Role Overview:

We are seeking an experienced Service Now Developer to join us in implementing OOB products, developing new solutions, and optimizing existing solutions all on the Now Platform. The ideal candidate will possess in-depth knowledge of Service Now platform capabilities, and have experience with integrations across complex enterprise environments.

**What you get to do in this role:  **

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Implement effective unit testing strategies, Automated Test Framework (ATF) solutions, and Jasmine test bundles for quality assurance.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of experience developing on the Service Now platform.
• General understanding of Service Now platform capabilities, preferably HRSD, Flow Designer, Integration Hub.
• Proven track record in performance optimization, including query tuning, script efficiency, and infrastructure scaling.
• Strong expertise in JavaScript, Glide API, Service Portal, REST/SOAP integrations, and JELLY scripting.
• Hands-on experience with Next Experience UI, Playbooks, and designing/building Scoped Applications.
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, Service Now instances, profilers, system administration/Unix tools)
• Service Now System Administrator Certification required, Certified Application Developer (CAD) preferred.

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.