Service Now is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at Service Now means challenging yourself to always be better.

Role:

Service Now is seeking a Partner Technology Strategist to support our Global Alliance Partners. In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest Service Now solutions/capabilities. Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the Service Now value proposition. You will work closely with other Service Now pre-sales resources aligned to your partner across the Globe to create synergies between the partner’s strategy and Service Now’s strategy within each target route to market.

This role requires approximately 25% travel.

What you get to do in this role:

• Lead architecture and design engagements with Partners on how Service Now meets the Business/IT needs for their end customer and how our Partner can transform entire industries using Service Now as a backbone for their solutions or offerings
• Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
• Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
• Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
• Staying current on product developments/releases to provide guidance to Partners
• Forging trusted advisor relationships at the top levels at the Partner account
• Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
• Coordinate with Partner leadership on sales and delivery enablement around created solutions
• Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
• Participate in and deliver Business Reviews with aligned account teams
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
• Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
• Promote Service Now training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements
• Collaborate, actively share knowledge, and promote best known methods amongst other Service Now Solution Consulting team members
• Travel for Partner, Customer, and Organizational activities

What we would love to see from you before or during an interview:

• Presentation and demonstration of our Service Now Story
• An inspiring portfolio of applications built on platforms such as Service Now
• Demonstration of any accessible projects you have built

What you need to be successful in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of Pre-Sales Solution Consulting experience
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how Service Now can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:Enterprise Architecture (Strategy, Planning, Standards)
• Service Management
• AI Operations and Cloud Computing
• DevOps
• Security and Operations
• Integrated Risk Management
• Human Capital Management
• Financial Management
• User Experience
• Customer Engagement and Loyalty

Experience that will help you stand out:

• Experience with the Service Now product suite or competitive product suites highly desirable
• A current Service Now certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• Service Now platform development experience
• Experience developing on competitive platforms

FD21

For positions in this location, we offer a base pay of $131000 - $217000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.