In this role, you will work in close partnership with Specialist Sales Executives, Account Teams, and Partners to co-design integrated, outcomes-based solutions leveraging the full Service Now portfolio. As a Specialist Solution Consultant, you are a trusted technical and business advisor leading the pre-sales experience for Service Now’s AI, Data& Analytics solutions. You will engage early with C-suite and senior customer stakeholders to understand their business goals, shape technical strategy, and co-create compelling solution visions. Leveraging your deep platform expertise, you will design and deliver tailored demonstrations, proof-of-concepts, and workshops that showcase our platform’s potential to drive transformative outcomes.

Key Responsibilities:

• Build trusted customer relationships and engage early to support shaping AI and Data strategies.
• Lead consultative discovery sessions with C-suite stakeholders to understand business challenges, define requirements, and co-create solution visions that align Service Now’s (Agentic) AI, Data & Analytics capabilities with customers’ transformation goals.
• Design innovative, state-of-the-art solution experiences that address specific business challenges and deliver them through impactful storytelling.
• Serve as the technical subject matter expert throughout the sales process, qualifying opportunities, responding to RFPs and RFIs, and providing architectural guidance to ensure solutions are feasible, scalable, and positioned for successful adoption and expansion post-sale.
• Provide thought leadership that showcases Service Now innovations, inspiring not only the Service Now community but also sales and solution consultant teams.
• Collaborate with broader Solution Consulting teams to build and present reusable yet easily tailored demonstrations, hands-on proof-of-concepts, and “art of the possible” workshops that clearly communicate technical value and business impact, driving customer validation and buy-in.
• Actively drive and support regional knowledge sharing and enablement activities for customers and partners.
• Present at executive briefings, industry events, and partner forums to share Service Now’s vision on data, analytics, and AI-driven enterprise transformation.
• Regularly share, document, and scale best practices within the Solution Consulting team.
• Provide essential customer-based product feedback to Product Management for continuous improvement.
• Guide and mentor colleagues, fostering a culture of collaboration and customer obsession.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Demonstrable 5+ years of experience in solution consulting, pre-sales engineering, or technical consultancy focused on enterprise platforms that leverage business data through integration.
• Direct experience in data governance, data lineage, and data quality management, with a strong understanding of best practices, policies, and standards, is preferred.
• Skilled in architectural and value-based discussions on advanced analytics and/or AI, preferably with proficiency in data-driven Agentic AI business solutions.
• Deep understanding of Service Now or similar enterprise cloud platforms, data/analytics architectures, GenAI/AI/ML concepts, and the business value of digital transformation in large enterprises.
• Proven ability to engage, influence, and build trust with C-level and senior stakeholders, especially Chief Data Officers, CIOs, Chief AI Officers, and Enterprise Architects.
• Strong business acumen and communication skills to translate technical capabilities into clear business outcomes and value realization.
• Demonstrated track record of supporting or closing significant enterprise solutions deals, including leading workshops, driving hackathons, creating demos/POCs, and pursuing technical validation.
• Excellent cross-functional teamwork, facilitation, and presentation skills.
• Continuous awareness of trends in data, analytics, (Agentic) AI, and digital transformation.
• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or related field experience (advanced degrees preferred but not required).
• Willingness to travel regionally (up to 30–50%) to engage customers, partners, and internal teams.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

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