What you get to do in this role

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for Service Now partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the Service Now platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills.

What we are looking for in a candidate

• 4+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience with JavaScript, AngularJS and Jelly.
• Experience working in Java or similar backend programming language
• Experience and understanding of object-oriented design
• Knowledge of with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS

Extra Skills

• Previous experience working with the Service Now platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
• Experience providing SaaS support is desirable.

Other preferred requirements

• Candidate status must have citizenship or be a permanent resident to live/work in Australia

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

UX APJ Team

The UX APJ Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products such as the Mobile and Collaboration space including but not limited to Agent Chat, Virtual Agent, Advanced Work Assignment with Agent Work Space just to name a few.