We are seeking a strategic and hands-on Senior Web Experience Manager to own the content strategy, experience design, and performance optimization of the Service Now.com homepage—our digital front door. This role will define and execute the homepage vision globally, including all regional variants (French, Japanese, etc.), ensuring visitors immediately understand who Service Now is, what we do, and the value we provide. The ideal candidate brings expertise in brand storytelling, demand generation, conversion optimization, and data-driven testing, with the ability to balance strategic thinking with tactical execution in a high-visibility, fast-paced environment.

This is a senior individual contributor role requiring both strategic vision and hands-on execution capabilities to drive homepage performance and support key marketing initiatives including product launches, global events, and integrated campaigns.

Responsibilities:

Homepage Strategy & Vision

• Define and own the content strategy and experience approach for the Service Now.com homepage (US-Global) and all regional homepage variants, ensuring alignment with brand positioning, marketing campaigns, and business objectives
• Develop a strategic roadmap for homepage evolution that balances evergreen brand storytelling with time-bound campaigns (product launches, events, seasonal initiatives)
• Drive innovation in how the homepage brings the Service Now brand to life through rich storytelling, visual design, interactive experiences, and compelling messaging that bridges brand awareness and demand generation
• Establish frameworks and best practices for homepage content planning, messaging hierarchy, audience targeting, personalization, and optimization
• Stay ahead of digital experience trends and competitive landscape to ensure the homepage remains best-in-class

Content Planning & Execution

• Lead the planning, creation, and launch of homepage content experiences that support marketing campaigns, product launches, global events, and brand initiatives
• Partner closely with Corporate Marketing, Integrated Marketing, Product Marketing, Brand, Product Management, Studio (Design), Publishing, and Localization teams to translate marketing strategies into compelling homepage experiences
• Develop content briefs, messaging frameworks, and layout recommendations that effectively communicate Service Now's value proposition to diverse audiences
• Manage homepage content calendar, balancing competing priorities and ensuring seamless transitions between campaigns while maintaining brand consistency
• Collaborate with Studio to create visually compelling, on-brand homepage designs that drive engagement and convey brand narrative
• Work with Localization and regional marketing teams to ensure homepage experiences are regionally relevant and effective across all global markets

Performance Optimization & Testing

• Own homepage performance metrics including engagement rates, bounce rate, scroll depth, content engagement, click-through rates, and influenced conversions
• Design and execute comprehensive testing strategies (A/B tests, multivariate tests, personalization experiments) to continuously improve homepage performance
• Analyze homepage data using Adobe Analytics and other tools to identify optimization opportunities, user behavior patterns, and areas for improvement
• Implement personalization and targeting strategies to deliver relevant experiences to different audience segments (e.g., by industry, role, buyer journey stage)
• Monitor competitive benchmarks and industry best practices to inform optimization strategies
• Report on homepage performance, test results, and recommendations to senior marketing leadership and the Web Experience Manager

Stakeholder Collaboration & Leadership

• Serve as the primary point of contact and subject matter expert for all homepage-related initiatives and decisions
• Build strong relationships with senior marketing leaders including SVPs and CMO, coordinating approvals for high-visibility homepage changes
• Lead cross-functional collaboration with Corporate Marketing, Integrated Marketing, Product Marketing, Field Marketing, Events, SEO, and Analytics teams
• Advocate for customer needs and user experience best practices while balancing marketing objectives, brand requirements, and technical constraints
• Provide thought leadership on homepage strategy, content trends, and optimization approaches to influence broader web experience decisions
• Partner with Product Management teams to communicate business requirements for CMS capabilities that support homepage needs

Operational Excellence

• Establish operational workflows and governance processes for homepage content planning, approvals, publishing, and performance reviews
• Manage homepage project timelines, ensuring on-time delivery of campaign launches and content updates
• Maintain documentation of homepage strategies, content guidelines, testing results, and performance insights
• Proactively identify risks, dependencies, and issues, escalating to the Senior Manager of Web Experience as needed

You Have:

• 8+ years of experience in digital marketing, web content strategy, web experience management, or related fields
• Proven track record of owning high-traffic, high-visibility web properties and driving measurable improvements in engagement and conversion
• Deep expertise in brand storytelling, messaging strategy, and creating web experiences that effectively communicate value propositions
• Strong understanding of the intersection between brand awareness and demand generation, with ability to craft experiences that serve both objectives
• Expert-level knowledge of conversion rate optimization (CRO), A/B testing, multivariate testing, and personalization strategies
• Highly analytical with demonstrated ability to interpret web analytics, derive insights, and translate data into actionable optimization strategies
• Strategic thinker who can develop long-term vision while remaining hands-on with day-to-day execution
• Exceptional stakeholder management skills with experience collaborating with and presenting to senior executives (VP, SVP, C-level)
• Strong project management capabilities with ability to juggle multiple priorities in a fast-paced, dynamic environment
• Excellent communication skills, capable of articulating strategies, recommendations, and results to diverse audiences
• Self-starter with high degree of autonomy, sound judgment, and ability to make decisions independently while knowing when to escalate

Technology and Domain Expertise:

• Extensive hands-on experience using web content management systems for planning, authoring, and publishing content—Adobe Experience Manager (AEM Sites) strongly preferred
• Expert-level proficiency with web analytics platforms (Adobe Analytics strongly preferred) and ability to build dashboards, analyze user behavior, and measure content performance
• Strong experience with testing and optimization platforms (Adobe Target strongly preferred) including test design, audience segmentation, and results analysis
• Understanding of SEO best practices, web accessibility standards (WCAG), and how they inform homepage content and design decisions
• Familiarity with personalization engines, audience targeting strategies, and marketing automation integration (e.g., Marketo)
• Knowledge of emerging web technologies, AI-driven personalization, and dynamic content capabilities

Preferred Experience:

• B2B enterprise or SaaS marketing experience strongly preferred
• Experience managing homepage or high-visibility web properties for global brands
• Background supporting product launches, major marketing campaigns, global events, and executive-level communications through web channels
• Experience working with global, multi-regional teams and adapting content for different markets and cultures

Join Us

This is an exciting opportunity to own the digital front door for one of the world's leading enterprise software companies. If you are passionate about brand storytelling, data-driven optimization, and creating exceptional homepage experiences that drive business impact, we invite you to apply.

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.