Job Overview

This position will be responsible for managing a portion of the global real estate transactions consisting of approximately 4 M Sq Ft of fixed and serviced offices, serving 25k+ employees in approximately 80 locations. The position will report to the Senior Director of Global Real Estate and will work closely with the broader Workplace Services organization and other cross functional stakeholders to execute real estate transactions that are aligned with business and corporate priorities while also ensuring fiscal responsibility. This role will also work closely with its outsourced partners to ensure service delivery.

Responsibilities

• Proactively evaluate critical lease dates, contract options, lease clauses, financial and market data for consideration in creation of the real estate and transaction strategy
• Act as a strategic advisor to the business leaders and balance enterprise business needs with long-term real estate strategy, including focus on utilization and portfolio optimization to ensure fiscal responsibility
• Demonstrate industry experience to propose effective and data-driven solutions to optimize the real estate portfolio and deliver savings
• Establish organizational alliances and partnerships with key stakeholders, inclusive of regional and corporate partners
• Initiate and manage the transaction process including maintaining accurate reports, scheduling meetings, ensuring regular communication and early escalation of potential issues.
• Manage transactions in a timely manner and hold others accountable to ensure adherence to established timeline for project delivery
• Ability to communicate and deliver engaging, effective presentations to a wide variety of audiences, at all organizational levels
• Manage broker relationships in our fully outsourced real estate model and ensure accountability to deliverables (QBR’s, KPI’s, savings)
• Collaborate closely with cross functional stakeholders such as Planning & Design, PMO, Operations, legal, finance, accounting, etc. in all phases of the real estate lifecycle to ensure alignment and adherence to approved timelines and budgets and governance standards
• Preparation of comprehensive lease approval requests
• Accountable for adhering to the budget and partnering with FP&A and Accounting on impact of real estate transactions
• Support lease administration activities and ensure accuracy of all real estate data and reports
• Develop positive working relations with landlords
• Foster an inclusive and collaborative environment where we can “win as a team”
• Support M&A activities, or other special transaction management projects, as required
• Initiate and/or support process improvements and business initiatives, as required

Skills & Qualifications

• Bachelor’s degree preferred with –10+ years of relevant experience in corporate real estate, commercial real estate, transaction management, or project management
• Demonstrated experience leading an office portfolio of 3M Sq Ft or greater, with global scope preferred
• Strong negotiation and stakeholder management skills
• Strategic thinker, highly analytical and detail-oriented a must
• Strong knowledge of leases, legal procedures and policies
• Adept at conflict resolution, consensus building & problem solving
• Experience working closely with a finance organization
• Experienced with budget management process
• Proficient in Microsoft Excel (analyzing data, pivot tables, etc.) and PowerPoint
• Ability to work in a fast paced environment
• Strong organizational skills
• Excellent verbal and written communication skills
• Highly dependable
• Proven ability to effectively interface with a diverse range of roles at all levels
• Demonstrated ability to make sound, data-driven decisions with enterprise impact

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.