As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the Service Now platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.

Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.

AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the Service Now platform (Inclusive of skills and workflows).

Key Responsibilities:

· Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.

· Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.

· Develop proof of concepts and technical validation frameworks for customers in your assigned districts.

· Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.

· Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.

Skills & Experience:

· Expertise in AI architecture, workflow automation, and integration frameworks.

· Ability to design and build end-to-end solutions with scalability, performance, and rapid implementation in mind.

· Strong cross-functional collaboration with sales, specialists and product teams.

· Demonstrated ability to build technical credibility quickly and influence customer architectural direction.

· 7+ years in architecture or pre-sales engineering roles.

Key Capabilities to be Successful in the role:

Service Now Platform Mastery

Deep technical mastery of Service Now's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model, etc.) This foundation enables Solution Architects to design AI Experience solutions that are performant, scalable, and fully leverage the platform's native capabilities rather than working around them. AI Solution Architects have a deep commitment to continuous learning – staying current with platform releases and emerging features.

Communication & Customer Partnership

The ability to build trusted relationships with customer platform owners, architects, and CTOs—quickly establishing credibility through technical depth and a consultative approach. This means earning a seat at the table for architectural decisions, shaping technical direction, and becoming a go-to resource customers rely on.

Execution & Ownership

Reliable delivery against commitments, with the ability to manage multiple technical workstreams, prioritize under pressure, and drive proof of concepts and design sessions to completion without constant oversight.

Architectural Design & Solution

Blueprint The capability to translate customer requirements into comprehensive, scalable solution blueprints that serve as the bridge between sales and implementation. This includes designing end-to-end architectures with performance, integration, and extensibility in mind—giving customers a clear roadmap from vision to reality.

Proof of Concept Delivery

Proficiency in rapidly designing and building compelling proof of concepts that validate technical feasibility and demonstrate tangible value. These are focused, high-impact builds that prove the solution works in the customer's context and accelerate their confidence to move forward.

Cross-functional Collaboration

The ability to partner effectively with Solution Consultants, Specialists, and Industry Enterprise Architects to ensure AI Experience solutions align with overall account strategy and long-term customer roadmaps. This includes contributing to reference architectures, industry patterns, and reusable assets that scale impact across the organization and accelerate future engagements.

Technical Discovery & Assessment

The ability to quickly assess a customer's current technical landscape, integration requirements, and scalability needs—then translate those into AI Experience architectures that are both aspirational and achievable. This includes leading design and architecture sessions that balance innovation with practical implementation constraints.

Foundational Capability

The ingrained habit of leveraging AI tools throughout every phase of the sales cycle—from researching customer environments and generating solution blueprints to building proof of concepts and creating reusable assets.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.