Responsibilities:

• Monitor the Semtech Global NOC – 40%

• Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues. – 30%

• Diagnose end to end Managed Connectivity related issues. 10%

• Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures. – 10%

• Automate processes to reduce eyes on the glass as much as possible – 10%

Minimum Qualifications:

• B. Tech in Electrical, Electronics, Telecom or related fields.

• Schedule flexibility with ability to work non-standard business hours.

• Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)

• Strong understanding of 2G, 3G, 4G, and 5G, nodes.

• Strong troubleshooting skills.

• A keen analytical and structured approach to problem solving.

• A dedication to customer satisfaction.

• Excellent written and verbal communication skills.

• Experience: 2-4 yrs

• Willingness to learn in a fast-paced environment.

• Proven ability to work independently.

Desired Qualifications

• Excellent documentation skills.

• Familiarity with various monitoring tools such as Kibana, Nagios, Graphite etc. will be an added advantage

• Knowledge on AI and ML usage in data analytics will be an added advantage