Customer Success Data Analyst

The CS Data Analyst will ensure that strategic decisions across Customer Success and related functions are driven by accurate, reliable, and consolidated data (Single Source of Truth). This role combines data governance, analytics, and performance monitoring to provide actionable insights that improve customer retention, revenue growth, and overall business outcomes.

Key Responsibilities

• Act as the owner of data integrity across CRM systems (Salesforce) and Customer Success platforms, ensuring continuous auditing and adherence to data hygiene standards.
• Develop, maintain, and optimize executive dashboards and reports, including key metrics such as Churn, ARR, NRR, NPS, and revenue performance indicators.
• Design and deliver business intelligence solutions, including ETL processes, data modeling, and visualization
• Perform trend analysis to identify correlations between product usage, Health Score, Voice of Customer (VoC), and churn risk, providing predictive insights.
• Conduct revenue-focused analysis, including forecast accuracy, upselling opportunities, renewal performance, and pipeline health, to support strategic planning.
• Consolidate and report VoC metrics by aggregating NPS scores and survey data, delivering clear and actionable feedback loops to internal stakeholders.
• Partner with cross-functional teams (Customer Success, Sales, Operations) to ensure alignment on data definitions, KPIs, and reporting standards.
• Drive continuous improvement in data processes, implementing best practices for data governance and analytics.
• Provide ad-hoc analysis and insights to support strategic initiatives, quarterly business reviews, and executive meetings.
• Ensure timely and accurate delivery of reports for leadership decision-making and performance reviews.

Qualifications

• Education: Bachelor's degree in Data Analytics, Business Intelligence, Computer Science, or related field.
• Proven experience in data analytics, business intelligence, or performance management within SaaS or Customer Success environments.
• Strong proficiency in CRM systems (e.g., Salesforce), SQL and Data manipulation, Microsoft Excel (advanced formulas, pivot tables, data modeling), and data visualization tools (e.g., Power BI, Tableau).
• Solid understanding of Customer Success metrics and their impact on business performance.
• Excellent analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable insights.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Familiarity with statistical analysis and predictive modeling is a plus.
• Fluent in English (written and spoken) to communicate effectively with global stakeholders.

W hat we offer:

• Hybrid working model (WFH or Office) & flexible working hours
• 24+ days of annual leave
• International team with the possibility for training & upskilling
• Gym & sports activities
• Learning & Development for each employee (including internal platforms & additional budget)
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• The financial, legal, and psychological assistance program
• Private health insurance
• Summer recharge program during July and August
• Lunch inside our Hub with discounts
• Family policy
• Parental leave and Care leave
• Recognition culture through our own Step Up platform & annual bonus
• Building a career in the #1 world sustainable multinational company

We look forward to meeting you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values

• Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.