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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

• Customer Success Partner Senior Advisor
• Supply Chain Management
  The Specialist Customer Success Manager (SCSM) works directly with some of our biggest and most strategic Supply Chain Management (SCM) customers to guide them through their journey with our solutions. The SCSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the SCM solutions portfolio. The SCSM achieves this by building strong relationships with some of our largest strategic customers and helping them maximize the value of their partnership with SAP. He/She should become the SCM Strategic Advisor for the customer leading creation of the long-term vision and roadmap for success for the customer and SAP.
  He/She oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The SCSM is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.
  The SCSM maintains and leads a working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
  Territory Management
  Creates and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
  Leverages system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
  Develops and implements account strategies and implementation plans for emerging and renewal customers Responsible for developing long term success plans and roadmaps that lead to continued adoption, consumption, and expansion within the SCM solution portfolio.

Build Account Relationships:

Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers
Nurture References
Drives customer references; pushes for reference stories across accounts
Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization:

Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership etc.
The SCM delivers Preferred Success Service for Value Realization.
Manage Retention
Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
The SCSM manages the renewal cycle for their customers in tight collaboration with the CRE(Cloud Renewal Executive).
The SCSM is accountable for engagement with the customer, account team and other commercial stakeholders.
Upselling/Cross-selling
Provide sales teams with information about potential opportunity for license sales within and outside of the SCM portfolio
What you bring
5+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
15+ years’ experience in Supply Chain Management (either in Planning, Execution, Logistics, Assets or Manufacturing) is required
Project management experience, including business process transformation and re-engineering
Experience managing complex customer engagements
Customer relationship management, sales, and sales team expertise in license or services domain
Commercial experience, incl. developing account management plans and contract negotiations
Line of Business experience in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
Multilingual capability is an advantage depending upon region (minimum is local language(Japanese) + English)
Bachelor equivalent: Required
MBA or related post-Bachelor qualification is preferred
Travel expectation is up to 40% of time on-site with customers
Knowledge of English and Japanese language spoken and written is required
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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444537 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #