Position Summary

Samsung Electronics Ukraine is opening the vacancy of CRM Loyalty Manager in Kyiv.

Role and Responsibilities

• Lead CRM database reengagement initiatives focused on loyalty and customer lifecycle optimization.
• Support and deliver flagship CRM campaigns, including performance tracking and reporting.
• Provide general reporting support across CRM activities, ensuring data accuracy and actionable insights.
• Plan, set up and update automated trigger campaigns (e.g., ABB, Welcome).
• Manage database recovery campaigns across CEJ, Sustain, Churn, and Trigger segments.
• Develop and execute strategies for dormant base reactivation and opt-out audiences (one-time contact activities).
• Support Members App activities, including community management, offers, push notifications, content section planning, banners, Stars program and engagement flows.
• Assess and contribute to potential SOW expansions where relevant: manage CRM-related activities and push notifications for Smart Things App and Samsung Health App; coordinate CRM initiatives for special segments (EPP, Students); support Rewards program planning and execution.

What we need for this role

To be successful, you will possess the following skills and attributes:

• 3+ year of relevant experience (CRM Manager, lifecycle or retention marketing Specialist) in big company
• B2 Eng is a must
• Ability to build dashboards & reporting (Power BI, Looker, Tableau, Excel)
• excellent managerial and communication skills, high responsibility level and attention to details
• completed high education in Marketing or equivalent

Skills and Qualifications

What does success look like?

• A ‘can do’ and positive attitude, and the ability to perform well under pressure, always providing the customer with more than they were expecting
• The ability to stop, review, measure and document challenges/opportunities and bring them to the attention of the relevant stakeholders for support and resolution
• Be able to cope well with change and the ambiguity which may exist while change is effected
• The ability to put the customer and their experience/journey first

Benefits of working here at Samsung include:

• Official employment through an outstaffing contractor
• Hybrid working with flexible hours
• Bonus Scheme
• Great development opportunities: corporate and external trainings; global company networking for professional and personal growth
• Holiday - 28 days per annum plus bank holidays
• Access to discount shopping portal
• Сanteen coverage onsite
• Company benefits package: health and life insurance for employees and children up to 16 years; gym compensation; employee personal support (marriage, child birth etc.)

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Interested? Send us your CV!

Our People Team will consider your applicationand if you meet the position requirements, will contact you for further steps.

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