Position Summary

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We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.
Join us at Samsung and find your opportunity to do what you can't.
Looking for more? Visit our website www.samsung.com or our career page HERE!

Role and Responsibilities:

Job Posting – Backoffice Supervisor

Highlights:

• Location: São Paulo
• SP
• Type of contract: Permanent contract, Full time
• Work Modality: On Site

Job Summary

• This role focuses on ensuring operational excellence and compliance in Back Office Operations, including E&R Agreement/Tracking, NCP, and CEPA, while monitoring KPIs and volumes to maintain accuracy and implement improvement plans. The position involves implementing new processes, systems, and projects with proper documentation and compliance, as well as reviewing supplier compliance with forecasts. Additionally, the role requires acting as a liaison for Buffer Management and leading WBR to maintain supplier contract compliance. In customer quality management, the responsibilities include ensuring and improving quality competitiveness, resolving quality incidents, managing quality-related costs, handling customer approvals, and maintaining customer information in the Samsung CRM tool. This position is critical in driving operational efficiency and maintaining strong customer relationships.

Areas of Responsibilities in this role, you will be responsible for:

• Ensuring operational performance and process compliance for Back Office Operations (E&R Agreement/Tracking; NCP; CEPA, etc.).
• Monitoring KPIs and volumes (daily and weekly), ensuring the accuracy of information and implementing an improvement plan when necessary.
• Implementing new processes/systems/projects, ensuring documentation and compliance in their implementation.
• Reviewing/auditing supplier compliance with forecasts for Back Office Operations.
• Acting as a liaison for Buffer Management, signaling the need for operations aimed at proportionality of exchange x reimbursement.
• Leading the WBR, maintaining supplier contract compliance and escalating when necessary.
• Participating in activities to ensure and improve the competitiveness of the company and its customers' quality, and communicate with them for quality management.
• Solving problems by analyzing defects related to customer requests, discovering the root cause and defining measures to respond to these situations.
• Establishing strategies and operate processes related to minimizing quality cost risk (accessories and product buffer/compensation/RMA (Return Merchandise Authorization), etc.)
• Carrying out approvals within the stipulated period by establishing strategies for critical issues (document approval, change points, audits, etc.) that require customer approval.
• Ensuring that all information and agreements shared with the customer are recorded in the Samsung CRM tool.

Requirements

• Education: Bachelor's degree in Business Administration or related fields
• Solid experience in Back Office Operations (BPO) and/or BPO management
• Language Proficiency: English (basic conversation and reading skills required)

Why is Samsung Electronics the place to be?

Join a Global Team: Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges: Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.

Shape the Future: Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact: Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits:

• Comprehensive health and wellness programs
• Professional development opportunities
• Global networking and collaboration

At Samsung, we want you to be yourself! We prioritize fairness and will never request personal information unrelated to the selection process, such as marital status, age, gender, religion, or political opinions.

For Samsung Electronics Employees Only - Job Requisition Number: R115097

Skills and Qualifications

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