To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Operations Associate Analyst Location: Bangalore/ Hyderabad

About Us:
At Salesforce, we are at the forefront of the AI Era, where high-quality, reliable data is the cornerstone of superior AI outputs. Our Resource Management Operations (RMOPs) team plays a pivotal role in ensuring this quality data is maintained and leveraged effectively to inform business decisions around demand and capacity management.

Job Description

In the AI Era, our business decisions are only as good as the data feeding them. Your role is to support the continuous delivery of high-quality, reliable data within our Resource Management systems and enable Resource Managers to work more efficiently while reducing time-to-staff across the organization. This function is directly impacting the company's ability to scale, innovate, and deploy the right talent at the right time.
In this role, you will serve as a Steward of Quality Data. ROM Ops will help drive global consistency and not only ensure that Leadership can make informed decisions with trusted data, but that ROM’s can become more efficient in their day to day and reduce time to staff. You aren't just watching the data; you are driving global consistency and taking direct action to optimize our Resource Management lifecycle and You will be a data integrity specialist who doesn’t just "clean" data, but understands the why behind it—someone who can spot a trend before it becomes a bottleneck.

Day to Day responsibilities:

• Utilization Tracking: Ensure the data is the "source of truth" for our capacity. Your goal is to minimize "bench time" (unassigned staff) and prevent burnout (over-assigned staff).

• Capacity Coordination: Regularly sync with Project Managers (PMs) to understand current team bandwidth. When a project nears its end date, you’ll lead the Assignment Extension process or flag the resource as "available" for new work.

• Cross-Functional Collaboration: Collaborate with other Project Delivery Teams and RMs and identify process challenges and escalate accordingly.

• Reporting & Compliance: Generate weekly "Status Reports" to flag missing assignments or expired opportunities, ensuring the leadership team is making decisions based on accurate data.

• Systems Thinking: The ability to see how an "Opportunity" in one stage triggers a "Resource Assignment" in the next.

• Status Reporting: Flag "Ghost Assignments" (staff assigned to projects that haven't started) and "Expired Assignments" (staff still billing to closed projects).

Data Hygiene Stewardship:Act as the primary owner of data cleanliness within Salesforce PSA. This includes:

• You are comfortable with—and take pride in—high-volume data entry and administration. You ensure every project, person, and hour is accounted for in our systems

• Reconciling Assignments, Cleaning up "zombie" opportunities that lack active action plans.

• Standardizing naming conventions and entry protocols.

• Perform monthly audits to ensure that what’s happening in the "real world" matches what’s in our Resource Management Tool.

Change Management & Process Adoption

• Process Enhancement: Analyze current workflows to identify operational bottlenecks and develop scalable solutions for implementation.

• Process Advocacy: Act as the "go-to" person when we roll out new operational workflows. You’ll help the team transition from "the old way" to "the better way."

• Continuous Improvement: Evaluate process efficiency and recommend enhancements to streamline data entry and operational workflows.

• Documentation & Training: Create "light-touch" documentation (checklists, short videos, or 1-pagers) that makes it easy for the team to follow the Resource Management and Data Hygiene protocols.

• Hold stakeholders accountable to data standards. You’ll be the one reminding a busy PM that a clean system helps everyone succeed.

• Efficiency Driver: Identify friction points in the ROM day-to-day workflow and Improve the efficiency of ROMs in their daily operations. Your goal is to automate or streamline processes to significantly reduce time-to-staff.

Skills & Experience:

• Candidates with relevant overall work experience ranging from 12months to 24 months

• You can "manage up" and "manage sideways," getting answers from busy leaders without being a bottleneck. Maintain accountability standards for data integrity by ensuring stakeholder compliance with established protocols and system requirements.

• Professional Communication: Demonstrate ability to effectively communicate across organizational levels, obtaining necessary information from senior leadership while maintaining operational efficiency

• Collaborative Leadership: Foster cross-functional partnerships and team coordination

• Excellent problem-solving abilities and a proactive approach to data accuracy.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.