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Job Category

Data

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Data Center Engineer in the Data Center Engineering & Operations group, the ideal candidate will have the knowledge and experience to work in a fast paced Data Center environment. They will be responsible for the day-to-day operations and projects to ensure the continued success of Salesforce.com.

Team

Salesforce is looking for an addition to our expanding Data Center Operations team. To join this team, you'll need to have a passion for technology, and love working with the next generation of trust enterprise computing in the world. We're a fast-paced, agile, and innovative team. We're highly collaborative and work across all areas of our the Data center technology stack. We focus on availability of our critical services for the business, qualify complex compute changes, and trail-blaze new engineering solutions for the cloud.

As a key member of our team, you will work in a high-paced operations environment of Salesforce, the largest SaaS platform on the planet, working on the delivery and operations of scalable and innovative solutions for our modular compute infrastructure and proactively defending and securing our customers' data.

Responsibilities

• Conduct all day-to-day operations for the Data Center

• Installation of racks/enclosures and preparation of equipment to be installed

• Update cable management system as changes are made to data center cable plant

• Update asset management system as equipment is added and removed from the data center

• Define tasks for each project and work with all Tech and Prod teams to meet project timelines as well as provide status to team members and management on the completion of all tasks

• Provide all information to assist with Data Center capacity planning for space and power

• Handle all vendor resources to complete tasks as defined in SOWs

• Maintain relationship with providers to ensure day-to-day operational success

• Research new Data Center infrastructure equipment advancements and recommend changes as needed

• Conduct all audits as required by company policies

• Coordinate with the onsite delivery and shipping of all equipment

• Will be part of an on-call weekly rotation shared across the Frankfurt Engineering team

Required Skills

• Bachelor's degree preferred or equivalent and relevant work experience

• 5 years experience with Data Centers managing hardware assets

• Project management approach with the ability to handle tasks in short timeframes

• Excellent communication skills, both verbal and written in English

• Extensive experience with rack and stack of server and network equipment installations

• Solid day-to-day experience working in large, fast-paced heterogeneous environments, critical production data centers and co-location environments

• Solid experience working with teams of onsite infrastructure build out engineers and vendors

• Experience with a large variety of different vendor hardware such as servers, storage, and network equipment

• Familiar with the processes of pulling, terminating and testing copper and fiber network cabling. Experience with performing inventories of all cable, power cords and other infrastructure items

• Experience in contributing to detailed project plans for programs involving multi-functional teams and complex requirements

• Ability to multitask and manage numerous projects

• Demonstrated ability to coordinate issue resolution across departmental teams and global teams within multiple time zones

• Coordinating vendors, scheduling RMA's and on-site repairs as needed

• Experience with Asset Management systems

• Solid understanding of disaster recovery and business continuance methodology

• Strong sense of methodology, process, and metrics including familiarity with Agile and Scrum methodologies

Desired Skills

• Consistent record of success and delivering results

• Strong interpersonal and relationship building skills conducive to team development

• Physical work ability to lift at least 20-30 kg on a regular basis (server lifts are in use)

• Ability to travel nationally or internationally for training and in support of our growing remote locations

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.