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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Specialist, Agentic Talent Development provides critical program/project management, operational support, and facilitation for all India-specific leadership development initiatives. This role ensures seamless execution, last-mile coverage, and operational excellence for programs serving 1000+ managers across South Asia.

About This Role:

With over 1,289 managers across India and South Asia, operational excellence is critical to ensuring every manager receives world-class development. This role will be the backbone of program execution, ensuring flawless delivery, 100% coverage, and exceptional participant experience across all India-specific initiatives.

Key Responsibilities:

Program/Project Management

• Own program/project management for all India-specific deliveries including:

Manager 101: Ensure 100% coverage in partnership with global team

• Culture of Feedback: Ensure 100% coverage across India (1000+ managers)

• Manager 101 Virtual: Full facilitation and production management

• Manager Circles: Program management, operations, and co-facilitation

• Serve as Point of Contact (POC) for India program impact and data tracking

• Manage venue booking, logistics, collaterals, and participant communication for all programs in partnership with local CO-ordination/Operations.

• Ensure last-mile coverage and completion tracking for all mandatory manager programs

Delivery & Facilitation:

• Facilitate Manager Circles focused on targeted leadership capabilities

• Ensure last mile coverage for Culture of Feedback Sessions (20+ sessions).

• Co-lead and facilitate virtual enablement sessions for India-based managers

• Provide on-demand facilitation support for Discovering Salesforce

• Deliver High Impact Teaming (HIT) sessions as required by the business

• Serve as virtual producer for Manager 101 Virtual sessions in region

Operations & Coordination:

• Ensure venue availability and flawless program coordination for all in-person sessions

• Drive 100% capacity utilization for Manager 101 in partnership with Team Membre.

• Drive 100% capacity utilization for Culture of Feedback in partnership with Team Member.

• Manage operational responsibilities including registration, communications, and technical production

• Support monthly process enablement training logistics and coordination

Success Measures:

Program Management and Seamless program coordination for all initiatives Achieve 100% capacity utilization for Manager 101 (in partnership with Sr Manager) Achieve 100% capacity utilization for Culture of Feedback (in partnership with Sr Manager) Excellence in virtual producer/operational responsibilities with high participant satisfaction On-time program completion rates above 95% Zero critical operational issues or logistics failures

Required Qualifications:

• Strong program management and operational coordination experience

• Experience supporting delivery of learning programs at scale

• Excellent organizational skills with high attention to detail

• Proven ability to manage logistics for virtual and in-person programs

• Strong communication and stakeholder coordination skills

• Technical proficiency with virtual learning platforms and production tools

• Ability to work independently and proactively solve problems

Preferred Qualifications:

• Experience with leadership development programs

• Facilitation skills and interest in growing as a facilitator

• Background supporting Informatica or acquisition integration programs

• Experience working in India or South Asia markets

• Familiarity with Salesforce tools and systems

• Experience with data tracking and reporting for learning programs

Key Competencies:

• Operational excellence and attention to detail

• Program coordination and multi-tasking ability

• Problem-solving and proactive issue resolution

• Collaboration and partnership

• Continuous improvement mindset

• Data tracking and reporting

• Flexibility and adaptability

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.