To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

SOW Admin & CLM Analyst

• Sao Paulo
• Brazil
  Hybrid

**Job Profile50% - CLM-SOW System Administrator

• Responsible for bringing in Partners, Public Sector, and other non-standard teams into the CLM SOW processes

• Visionary for how to further integrate and automate CLM with Salesforce instance

• Responsible for the approvals process and continuously optimizing for efficiency

• Partners with IT to administer SOWs in Salesforce instance including configuration and integration

• Own and participate in SOW SOX controls and data governance

• Co-develops data strategy and is responsible for reporting and analytics of CLM SOW metrics

• 30% - CLM-SOW Contracts Administrator

• Owns global SOW/Change Order templates and Translations of each

• Creates new templates and CLM workflows

• Manages content control and updates of Scope language line items, with quarterly updates and improvements by partnering with global Practice & Delivery Leads

• Owns the CLM SOW process

• Responsible for documentation and enablement

**20% - Continuous Improvement and Scalability

• Intakes business requests with business acumen understanding to translate into legal requirements
• Trends most common redlines and customer objections
• Manages stakeholders and synthesizes needs into action (Commercial Legal, Pro-Serv Operations, Global Risk, Rev Rec, SOX)
• Identifies potential first-draft legal language for Commercial Legal revision (based on reports of real world language modifications)

Direct Job Responsibilities:

• Requests to update the Standard Language Library and own the intake and review process with relevant stakeholders
• Own discussions with the global counterparts for template updates.
• Maintain the Version Control LOG with each release
• Create and submit IT tickets updates to Salesforce instance including configuration, integration and releases.
• Responsible for creating SOX workflow for Legal, Rev Rec and Operations approvals prior to submitting Co-Development tickets.

Desired Skills/Experience:

• Strong attention to detail and ability to spot errors
• Excellent organizational skills and ability to prioritize tasks
• Strong communication skills to interact with multiple areas of the organization
• Ability to work cross-functionally and collaborate with senior executives
• Outstanding problem-solving skills: demonstrated ability to structure sophisticated problems, develop solutions
• Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership
• Ironclad CLM experience preferred
• Work experience in consulting, sales support, or product management is a plus
• Salesforce CRM experience an asset

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.