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Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Job Description
• Collection Analyst The Collector is responsible for managing an assigned accounts receivable portfolio, primarily
  through email and telephone communication. The role involves resolving accounts receivable
  disputes to the satisfaction of both Salesforce and our customers, while using sound business
  judgment and collaborating across teams to achieve collection targets.
  Key Responsibilities• Initiate collection reminders via email or phone in accordance with the Invoice Collection
  and Account Suspension Timeline.
• Demonstrate sound judgment and due diligence in evaluating account solvency and
  customer willingness to pay.
• Facilitate customer payments by providing required documentation (e.g., invoices,
  payment instructions).
• Resolve billing disputes in collaboration with Sales Operations, Sales teams, and other
  internal stakeholders.
• Escalate accounts with significant payment issues to Collections and Sales management.
• Perform collection activities in line with Salesforce’s policies and processes, including:
• Executing account suspensions on delinquent accounts in compliance with policy.
• Providing suspended account details to the Write-Off and Bad Debt team.
• Contribute to process improvement projects as assigned.
• Deliver reports on the assigned portfolio to Collections management as requested.
• Ensure compliance with all company policies.
• Required Skills & Experience• Bachelor’s degree or equivalent combination of education and experience.
• Proficiency in English (verbal and written) and local language
• Has experience in collections in the Indian local market. is a plus.
• Minimum of 2 years of credit collections experience in a high-growth environment (or
  equivalent).
• Strong customer relationship skills and ability to manage a variety of customer
  interactions.
• Demonstrated initiative and ability to thrive in a team environment.
• Ability to work independently and manage competing priorities.
• Experience contributing to process improvement initiatives and/or project management.
• Ability to deliver accurate results in a fast-paced, high-growth environment while
  meeting deadlines.
• Proficiency in Microsoft Office Suite; Salesforce system knowledge is a plus.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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