Software Engineering

• Forward Deployed Engineer

Candidate Application Note

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

Your Impact

• Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration: Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation: Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner: Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration: Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

Required Qualifications

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment
• Strong background in Computer Science or a related engineering discipline
• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)
• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., Lang Chain, Llama Index), prompt engineering techniques, and experience with agentic frameworks
• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)
• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives
• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects
• Ability to travel 25-50% of the time, as needed to customer sites
• Fluency in Japanese and English (written and verbal)

Preferred Qualifications

• Experience developing and deploying conversational AI solutions within highly regulated industries
• Expert-level experience with Apex and/or Python coding languages in a professional setting
• Prior experience in a customer-facing, hands-on technical lead or architect role
• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)
• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)
• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development
• Experience contributing to open-source AI frameworks or libraries
• Experience with Salesforce preferred, not required

役割について（日本語）

5年以上の複雑なAIエージェント構築のリード経験がある、上級フォワードデプロイエンジニアを募集しています。このロールには、当社のAgentforceプラットフォームやその他の最先端技術を活用した特注ソリューションの設計・開発だけでなく、技術的な取り組みをリードできる経験豊富な技術者かつ戦略的パートナーが求められます。変革をもたらすAIソリューションの主要推進者として、深い技術的専門性、比類なき問題解決能力、そしてダイナミックな実環境において具体的な価値を確実に提供するという揺るぎない姿勢をもって、初期構想から成功裏な導入、継続的な最適化に至るまでを主導していただきます。

最先端のAIソリューションを戦略的重要顧客に提供する最前線に立つことになりますが、単なるコーディングではなく、顧客の最も複雑な課題を深く理解し、高度なソリューションを設計し、Agentforceプラットフォームをはじめとする技術を活用して革新的で影響力のあるソリューションをエンドツーエンドで技術的に実現するリーダーシップを発揮いただきます。技術戦略を策定し、成果を確実に導く役割を担います。

あなたのインパクト（日本語）

• 実践的な実装を通じて具体的な成果を推進：複雑なAIソリューションのエンドツーエンドの技術的支援を担当します。自ら重要なコードを記述し、システムを構成し、問題のトラブルシューティングを行うと同時に、ジュニアチームメンバーの作業を指導・レビューし、成功裏な導入と測定可能なビジネスインパクトを確保します。

• 変革をもたらすAIソリューションの構築：高品質でスケーラブルな本番システムの設計、開発、および個人的な実装を主導します。この取り組みの重要な部分は、Salesforceプラットフォームの上に構築された複雑なAIと大規模言語モデル（LLM）ベースのインテリジェントエージェントおよび自動化ワークフローの構築と展開を含みます。

• カスタムエージェントAIソリューションの設計・構築：顧客と直接連携して、Agentforceプラットフォームを使用したカスタムインテリジェントエージェントを設計・構築し、ユニークなビジネス要件を正確に満たし、既存の顧客エコシステムとシームレスに統合されることを確保します。

• データ構成と統合：データモデルの戦略的設計から効率的な処理パイプラインの構築、シームレスな統合戦略の確立まで、データライフサイクル全体を担当します。複雑なエンタープライズデータ環境を行き来しながら、高度なAIアプリケーション向けにデータを常に最適な状態で、安全に保つことを確保します。

• 技術的障害の積極的な除去：ソリューション提供のあらゆる段階において、複雑なデータ統合から洗練されたモデル展開、高度なエージェント調整まで、最も複雑な技術的課題を特定、分析、直接解決します。進捗を妨害する最終的な専門家になります。

• Agentforceイノベーションの推進：革新的なAgentforceプラットフォームの最前線の専門家になり、その機能を限界まで押し上げます。カスタムインテリジェントエージェント開発をリードし、複雑なビジネスプロセスを自動化し、直感的なユーザーエクスペリエンスを構築します。現場からのあなたの洞察は、今後の製品強化に直接影響を与え、プラットフォームの戦略的方向性の形成を支援し、しばしば製品の議論における顧客の声を代表します。

• 信頼できる戦略的パートナーとなる：クライアントチームに深く組み込まれて、彼らの運用上の課題と戦略的目標を真に理解します。これらのニュアンスのあるニーズを明確で実行可能な技術要件とソリューション設計に変換し、主要な技術アドバイザーとして強い関係を構築し、技術的な議論をリードします。

• 複雑な技術的デバッグと根本原因分析の実施：複雑なシステム相互作用、データフロー、およびAIモデルの動作の詳細な分析、デバッグ、および根本原因の特定を実行して、パフォーマンスを最適化し、信頼性を確保し、問題の再発を防止します。

• 迅速なプロトタイピングと反復のリード：証拠概念と最小実行可能製品を素早く開発し、しばしばクライアントチームと並行してコーディングして機能を実証し、反復的改善のためにフィードバックを収集し、迅速な納品のペースを設定します。

• ベストプラクティスの実装と推進：コード品質、スケーラビリティ、セキュリティ、および保守性に関するエンジニアリングベストプラクティスを、展開されたすべてのソリューションに直接適用および推進し、技術的ロールモデルとして機能します。