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About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Details

Job Category: Fixed Term & Temporary

Position Title: Summer 2026 Intern

• Learning Experience Coordinator

Location: Toronto, Canada

Duration: 12-week Summer Internship, between May

• September 2026

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero, making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released. GBGA is the strategic engine driving Salesforce's Lead-to-Cash (L2C) lifecycle. By integrating cutting-edge technology with streamlined portfolio management, the department focuses on three core pillars:

• Process Excellence: Designing and managing the end-to-end L2C journey to maximize global efficiency.
• Scalable Automation: Leveraging technology to drive growth and productivity for over 35,000 sellers and operators.
• Strategic Enablement: Leading global transformation initiatives through robust change management, ensuring seamless adoption of new systems and operational workflows.

Responsibilities

• Program Support: Assist in the seamless delivery of GSX programs by coordinating logistics and ensuring all materials meet our quality standards. Schedule and coordinate office hours or Q&A sessions.
• Needs Analysis: Support the team in gathering and organizing stakeholder feedback to help identify learning gaps and opportunities. Collaborate with cross-functional stakeholders to ensure the accuracy, relevance, and alignment of content across their respective programs.
• Content & Design: Help draft and develop learning solutions, contributing ideas for creative and effective enablement tools. Design and produce instructional assets, including videos, demonstrations, and walkthroughs of various Salesforce internal and external CRM and AI-based tools. Contribute to the development of new enablement content and the ongoing maintenance of existing materials. Develop FAQ documents based on common questions from field teams.
• Project Coordination: Assist with the intake process for new requests and help track project milestones, including scoping, resource tracking, and timeline management.
• Operational Excellence: Maintain project documentation and learning assets to ensure our internal database stays accurate and up-to-date.
• Metrics and Adoption: Create post-training follow-up sequences and check-in surveys, keeping metrics dashboards up to date with CSAT scores and documenting any anecdotal feedback.

Minimum Requirements

• Current Junior/Rising Senior graduating December 2026 or Spring 2027, pursuing a Bachelor's degree with a preferred concentration in Business / Information Systems / Education / Communications or equivalent.
• Strong written and verbal communication skills, with the ability to summarize information clearly and professionally to wide audiences, including executives.
• A detail-oriented approach with the ability to manage multiple small tasks or project components simultaneously.
• Proficiency in Google Workspace (Google Slides, Google Docs, specifically).
• Familiarity with chat-based software.
• Any Salesforce CRM experience is considered a strong plus.
• A proactive, "no task is too small" attitude and a genuine curiosity about how global organizations drive change and learning.

Nice to Have

• Slack knowledge
• Experience using video making tools

Compensation

For Ontario-based roles, the base salary hiring range for this position is CAD 29 to CAD 29 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

This posting is to fill a vacancy on our team, unless otherwise noted. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.