Specialist Solution Engineer

Job Category: Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview

Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? Salesforce is heavily investing in two key specialist teams and solutions: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management). We've recently established these teams and are excited to continuously develop programming, assets, and foundational elements to drive the growth and success of these product portfolios. This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. Our mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.

Product Overview

Salesforce Partner Ecosystem Management (PEM): The Hub for Partner Success

Our PEM solution provides a unified, scalable platform for businesses to manage their entire partner lifecycle. This comprehensive "partner command center" eliminates fragmented systems and administrative complexity. You'll be selling a solution that helps companies:

• Streamline Partner Onboarding & Engagement: Simplify the entire process from recruitment to ongoing collaboration, ensuring partners are quickly enabled and integrated.
• Boost Partner Productivity: Provide secure, customizable partner portals, automation tools, and integrated access to sales processes (leads, opportunities, quotes, orders) for more efficient partner work.
• Enhance Partner Enablement: Deliver targeted training, marketing content, and essential resources to ensure partners have what they need to succeed.
• Optimize Channel Strategy: Leverage rich insights and analytics to guide partner tiering, incentive programs, and overall business planning, enabling data-driven decisions.
• Facilitate Seamless Collaboration: Foster real-time collaboration between internal teams and partners, ensuring coordinated support and faster deal velocity.

Salesforce Channel Revenue Solutions: Maximizing Channel Profitability

Complementing PEM, our Channel Revenue Solutions are designed to optimize and automate the complex financial aspects of channel sales, including the powerful Revenue Cloud and specialized Channel Revenue Management capabilities. You'll be helping clients:

• Automate Product-to-Cash Processes: Enable end-to-end revenue generation and management on a single, trusted platform, supporting both one-time sales and subscription services.
• Simplify Pricing & Quoting: Streamline product catalog management, define consistent pricing models, and empower sales reps (both direct and partner) to configure complex products and generate accurate quotes with ease.
• Optimize Rebate and Incentive Programs: Gain total control over program setup, track and enforce all types of rebate programs (growth, volume, ship and debit, price protection), and ensure accurate payouts, building partner trust and loyalty.
• Gain Unified Visibility: Bring all channel inventory, rebates, payouts, and transaction data into Salesforce, providing a complete picture of partner activity and financial performance.
• Drive Channel Growth: Motivate partners through automated deal registration, streamlined claim submissions, and transparent insights into new opportunities and payout statuses, directly impacting their bottom line and your client's revenue.

Responsibilities

A Specialist Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines. Your key responsibilities will include:

• Support deal cycles specifically tied to Partner Ecosystem Management and Channel Revenue Management Solutions, including:
• Performing Discovery Calls
  • Performing Product Demonstrations
  • Supporting technical architecture meetings
• Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions. This can include:
• Industry point-of-views
  • Demo components and recordings
  • Technical point-of-view documents
  • Discovery guides
  • Workshop programming
• Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
• Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.
• Deep experience and understanding of the Salesforce Platform is required.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Strong presentation skills, both virtually and in person.
• Value proposition-minded with strong business acumen.

Preferred Qualifications

• Preferred experience with Sales Cloud, Experience Cloud, and/or Marketing Cloud.
• Salesforce Admin 201 certification or similar technical certification preferred.
• Previous experience as a solution/sales engineer for a CRM company or similar

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer.

Note: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.