To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category

Marketing & Communications:

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

The Director of Global Campaign Operations leads the organization responsible for the systems, processes, planning, and performance insights that enable Global Integrated Campaigns to operate at enterprise scale. This leader owns the Campaign Supply Chain operating model and drives alignment across multiple stakeholders with diverse priorities, ensuring campaigns are planned, built, localized, and activated with speed, consistency, and measurable impact.

Key Responsibilities Team Leadership & Organizational Design

• Lead and develop a global operations team responsible for workflow design, systems/tooling, campaign planning orchestration, and performance analytics.
• Develop blueprints, mechanisms, performance metrics, and accountability structures that enable consistent execution and continuous improvement.
• Recruit, develop, coach, and retain talent; build a culture grounded in transparency, experimentation, and learning.

Campaign Supply Chain Ownership

• Govern the end-to-end Campaign Supply Chain, ensuring high-quality workflows and stakeholder engagement.
• Establish SLAs, governance, and operational interlocks that reduce friction and support global execution.
• Ensure timely handoffs, update tracking interfaces, and reinforce decision-making across Marketing, PMM, Creative, Global Field Marketing and channel partners.

Enterprise Planning & Prioritization

• Lead planning rhythms and operational interlocks that align campaigns to enterprise priorities, sequencing, capacity, and market needs.
• Support the organization regarding resource discussions and resource allocation decisions with operational and performance insight.
• Introduce mechanisms for prioritization, escalation, and retrospectives.

Systems, AI & Workflow Modernization

• Partner with Mar Tech, Data, and AI Platform teams to deploy systems and AI-enabled workflows that modernize campaign creation, orchestration, and measurement.
• Ensure interoperability across enterprise systems (CRM, MAP, CMS/DAM, CDP, BI, etc.) to improve accuracy, velocity, and compliance.
• Introduce automation and structured experimentation to reduce manual work and accelerate improvement ("fail fast / learn faster").

Performance Measurement & Insight Loops

• Stand up performance dashboards, retrospective loops, and KPIs that quantify operational throughput, time-to-market, asset utilization, and activation performance.
• Translate operational and performance signals into actionable recommendations for marketing leadership.
• Create visibility into where campaigns are performing, where they are blocked, and how the system can improve.

Cross-Functional Collaboration & Stakeholder Alignment

• Operate as connective tissue across multiple stakeholders with competing priorities and cadences.
• Drive cross-functional alignment, adoption, and behavior change through structured communication, governance, and influence.
• Balance global consistency with regional and industry-specific flexibility.

Systems, AI & Integration

• Familiarity with Salesforce ecosystem products (e.g., Salesforce Marketing Cloud, Tableau, Data Cloud) and how they support enterprise campaign orchestration, personalization, and measurement.
• Experience orchestrating creative, content, and AI tools (e.g., Adobe Creative Cloud, Canva, Writer) and their strategic integration into content workflows within the Campaign Supply Chain.
• Strong understanding of how data and workflows connect across channels, platforms, and stakeholders; ability to partner with technical teams to scope integration, automation, and AI use cases.
• Experience in evaluating and deploying tools with an enterprise lens, balancing usability, compliance, and interoperability across Marketing, PMM, Creative, and Field teams.

Experience & Competencies

• 8-12+ years in marketing operations, campaign operations, or enterprise-scale operational leadership roles.
• Experience in matrixed, multi-stakeholder environments with complex interdependencies.
• Familiarity with integrated campaign models, content operations, and measurement frameworks.
• Strong understanding of analytical models using data to support narratives and recommendations.
• Demonstrated people leadership experience with ability to build and scale teams.
• Comfortable working through ambiguity and building operating models in evolving environments.
• Experience with creative, content, and AI tools (e.g., Adobe Creative Cloud, Canva, Writer) and understanding of how they integrate into operating workflows.

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $177,600 - $257,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.