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Salesforce

Operations Senior Manager, Renewals

1 week ago• Sydney, Australia
Viewed on February 1, 2026
Apply on company site

About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

• Size: 10000+ employees
• Industry: Technology

View Company Profile:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimising the retention forecasting motion. This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach. This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast. This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units. You are the forecasting expert!

We're looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This is an individual contributor role reporting to the Director, Renewals Strategy & Operations.

Responsibilities:

• Orchestrate the weekly OU forecast process across Renewals
• Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
• Evaluate ongoing OU business performance against Targets
• Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
• Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews

Experience:

• Professional experience, ideally in Sales strategy/business operations roles
• Experience with forecasting, business analysis, and data visualisation
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills:

• Excellent presentation and executive engagement skills
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Ability to translate complex information into easily consumable insights
• Working knowledge of Salesforce
• Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
• Beginner or better mastery of Tableau
• Flexible schedule, the ability to work with our global Renewals teams in different time zones.

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Sydney, Australia Job ID: Salesforce-JR326419Employment Type: FULL_TIMEPosted: 2026-01-23T19:56:41Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

• Adoption Leave
• Return-to-Work Program
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Happy Hours
• Snacks
• Some Meals Provided
• Company Outings

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• 401(K) With Company Matching
• Company Equity
• Stock Purchase Program
• Performance Bonus
• Relocation Assistance
• Financial Counseling

Professional Development

• Tuition Reimbursement
• Learning and Development Stipend
• Promote From Within
• Mentor Program
• Shadowing Opportunities
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Leadership Training Program
• Professional Coaching
• Work Visa Sponsorship

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Unconscious Bias Training
• Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Salesforce.
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