Senior Engagement Delivery Manager

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Location: Manila, Philippines

About the Team

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Salesforce Professional Services is seeking a Senior Engagement Delivery Manager who share our vision of bringing the power of cloud computing to enterprises. Project Managers are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic projects. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

Your Impact

• Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
• Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
• Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
• Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
• Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.
• Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
• Being an extension to the account team to extend the Salesforce footprint.
• Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.

Required Qualifications

• 10+ years in project management, including experience handling external client projects.
• Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
• Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
• Demonstrated ability to have difficult conversations.
• Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500K.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

• Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum.
• Manage and communicate with remote developers.
• Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

About Us

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.