Strategy & Operations Senior Manager

Job Category: Operations

Location: Mexico City | Hybrid

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

A blend of high-level strategy and operational execution, the Strategy & Operations Senior Manager serves as the central architect for our global product attrition forecasting engine. In this high-impact role, you will move beyond supporting individual units to drive a cloud-oriented view of retention health across our business leaning heavily on data, math-based models, and executive relationships.

As the "Forecasting Expert-in-Residence," you will align inputs from Sales, Customer Success, and Product to build a predictive, reliable, and scalable motion that informs our most critical business decisions by product. We're looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

This is an individual contributor role reporting to the Director, Renewals Strategy & Operations.

Responsibilities

• Create the product forecasting process within the Renewals function
• Democratize the attrition forecast & renewals story across product GTM teams
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
• Evaluate ongoing cloud attrition performance against targets
• Collaborate cross-functionally with Product Strategy to develop a joint forecasting cadence
• Create executive-level presentations for product leadership reviews; support quarterly business reviews

Required Experience

• 5+ years of professional experience, ideally in Sales strategy/business operations roles
• Experience with product Go-To-Market strategy
• Experience with forecasting, business analysis, and data visualization
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Required Skills

• Excellent presentation and executive engagement skills
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
• Ability to translate complex information into easily consumable insights
• Working knowledge of Salesforce
• Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
• Beginner or better mastery of Tableau
• Flexible schedule, the ability to work with our global Renewals teams in different time zones

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Equal Opportunity Statement

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We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.