Jobs

Customer Success Director

Salesforce

Singapore

On-site

Full-time

1mo ago

Benefits & Perks

•Professional development budget

•Generous paid time off and holidays

•Comprehensive health, dental, and vision insurance

•Flexible work arrangements

•Competitive salary and equity package

•Learning

•Healthcare

•Flexible Hours

•Equity

Required Skills

React

Python

Node.js

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Salesforce

Customer Success Director

3 weeks ago• Singapore
Viewed on February 1, 2026
Apply on company site

About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

Size: 10000+ employees
Industry: Technology

View Company Profile:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

For our customers who wish to get the most value out of Salesforce, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

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By signing up, you agree to our The Customer Success Director serves as a named resource and partner for their Salesforce Signature customer. They orchestrate all deliverables their customer is entitled to, including overseeing the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers' team members and pair that knowledge with relevant industry knowledge to improve the customer's implementation health.

This role requires strong partnership and teaming across Salesforce at all levels - including orchestrating a team of aligned Customer Success resources - to provide a unified Signature experience for their customer.

An ideal candidate has a background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting and has strong experience with Salesforce products. The candidate is able to work and influence multiple stakeholders, businesses and subsidiaries, with a strong capacity to understand and articulate complex and mission critical customer scenarios and customer business impact. They are able to quickly react and respond alongside strength in forward planning and long term thinking.

This is an Individual Contributor role, with significant business impact.

Responsibilities:

Serve as the single point of customer accountability who is responsible for the orchestration of all Signature deliverables, experience, and customer health.
Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers
Provide strong Salesforce expertise and insights about the customer's environments to evangelise the capabilities of Salesforce across all of our clouds, and communicate tailored recommendations and standard practices all of our clouds, encouraging Success Plan expansion across uncovered products
Accountable for the creation, and overall management of the Customers' Joint Account Plan, in partnership with Sales and Professional Services, to ensure a cohesive Customer Success strategy and delivery as One Salesforce
Provides insights and guidance on improving performance via proactive alerts, assessing historical service case history trends, delivering release readiness reviews, and managing key events such as customer launches and critical business events by partnering with relevant teams and resources to drive the best customer outcomes
Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

Preferred Qualifications and Skills:

Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture
Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud, Mule Soft) in solution design, project delivery, or implementation is required
Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization.
Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
Good to have: Understanding of enterprise architecture principles

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Singapore Job ID: Salesforce-JR324090Employment Type: FULL_TIMEPosted: 2026-01-09T19:53:08Apply on company site

Perks and Benefits

Health and Wellness

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Fitness Subsidies
On-Site Gym
Mental Health Benefits

Parental Benefits

Adoption Leave
Return-to-Work Program
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Fertility Benefits
Adoption Assistance Program
Family Support Resources

Work Flexibility

Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities

Office Life and Perks

Casual Dress
Happy Hours
Snacks
Some Meals Provided
Company Outings

Vacation and Time Off

Paid Vacation
Unlimited Paid Time Off
Paid Holidays
Personal/Sick Days
Leave of Absence
Sabbatical
Volunteer Time Off

Financial and Retirement

401(K)
401(K) With Company Matching
Company Equity
Stock Purchase Program
Performance Bonus
Relocation Assistance
Financial Counseling

Professional Development

Tuition Reimbursement
Learning and Development Stipend
Promote From Within
Mentor Program
Shadowing Opportunities
Access to Online Courses
Lunch and Learns
Internship Program
Leadership Training Program
Professional Coaching
Work Visa Sponsorship

Diversity and Inclusion

Employee Resource Groups (ERG)
Unconscious Bias Training
Diversity, Equity, and Inclusion Program

Company Videos

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