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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced and strategic Director D elivery team within the CRM solutions space. This leadership role requires a strong background in customer-facing consulting , Salesforce technologies and deep engagement with technical stakeholders such as Chief Technical Architects , CIOs and CTOs.
The ideal candidate will be responsible for building strong advisory relationships with clients, guiding digital transformation journeys, ensuring solution excellence, and collaborating across departments to drive business value using salesforce and agentforce for enterprise clients.

Key Responsibilities:1.

Leadership & Strategy:

• Define and execute the vision for the professional services team aligned with company goals.

• Lead and build a outcome driven team of architects ,advisors to drive Salesforce solution adoption

• Own and drive outcomes for customers with Agentic approach and delivering full potential of human and digital workforce

• Lead by example to own and deliver advisory services alongside the team

• Drive organizational scalability, delivery excellence, and client satisfaction.

• Establish and maintain delivery frameworks, methodologies, and best practices.

2.

Client Advisory & Executive Engagement:

• Act as a trusted advisor to senior client stakeholders including CTOs, CIOs, and business leaders.

• Provide strategic guidance on CRM adoption, digital transformation, and enterprise architecture.

• Lead executive briefings and solution reviews with client leadership and technical teams.

• Influence client roadmaps and long-term strategic direction through technical insight and business acumen.

3.

Technical and Architectural Oversight:

• Collaborate with internal and client-side CTAs, Solution Architects, and engineering teams to ensure solution integrity.

• Oversee architectural governance and delivery of complex CRM implementations.

• Drive cross-functional alignment across sales, engineering, and delivery functions.

• Stay abreast of CRM platform capabilities, integration frameworks, and industry trends.

4.

Program & Delivery Management:

• Oversee delivery of large-scale, enterprise CRM programs across multiple industries.

• Ensure project timelines, budgets, and KPIs are met or exceeded.

• Manage risk, escalations, and change control processes across complex engagements.

5.

Business Development Support:

• Partner with Product, Sales, Pre-Sales teams to support strategic opportunities, RFP responses, and client pitches.

• Develop and present high-level implementation strategies and delivery estimates.

• Cultivate long-term relationships that drive growth, upsell, and cross-sell opportunities.

Qualifications:Required:

• 15+ years of professional services, consulting, or technology leadership experience.

• Proven success delivering Salesforce CRM solutions

• Experience advising or working directly with CTOs, CIOs, and senior business stakeholders.

• Strong background in enterprise architecture, solution design, and systems integration.

• Excellent client-facing and executive communication skills.

• Deep understanding of project/program management methodologies (Agile, Waterfall, Hybrid).

Preferred:

• CRM certifications (e.g., Salesforce CTA, Salesforce Certified Technical Architect, Dynamics 365 certifications).

• Atleast one salesforce industries experience

• Experience driving customer outcomes through digital labour and AI

• Background in digital transformation consulting or large systems integrators.

• MBA or Master’s in Computer Science, Information Systems, or related field.

Key Competencies:

• Executive presence and stakeholder management

• Strategic thinking and solution advisory

• Leadership and team development

• Technical depth and architectural understanding

• Change management and organizational alignment

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.