Lead Solution Engineer

• Sydney

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

We are looking for a collaborative and visionary Lead Solution Engineer to join our Sydney team. In this role, you will be a trusted advisor to the world's most admired retail brands, helping them connect to their customers in a whole new way. You will partner with our customers to reach new heights together—improving customer adoption and growth, helping them achieve business value faster, and enabling them to work more effectively than ever before. When you join our Sales team, you will be part of the group bringing the first generative AI for CRM with Einstein GPT to life. We take an inclusive approach to attracting talent and strive to provide the royal treatment for everyone as we continue to build a great organization.

Responsibilities

• Identify and engage with leading retail brands to understand their unique goals and design B2C Commerce solutions that make their shopping experiences seamless and inclusive.
• Create and deliver inspiring demonstrations that showcase the power of headless commerce, mobile-first design, and integrated payments to diverse audiences.
• Successfully partner with business leaders to understand their needs and design the right technical strategy to help them grow.
• Act as a mentor and technical beacon for the broader commerce community at Salesforce, helping your teammates flourish through knowledge sharing and support.

Required Qualifications

• Five or more years of experience in digital commerce or technical consulting, with a focus on building meaningful relationships and solving complex problems.
• Deep understanding of the B2C digital commerce landscape, including experience with platforms like Salesforce B2C Commerce Cloud or similar ecosystems
• Ability to translate technical architectures into clear, value-driven stories that resonate with both creative marketing teams and technical developers.
• Experience working in a team-oriented environment where collaboration and diverse perspectives are essential to achieving a shared goal.

Preferred Qualifications

• Experience building business cases and service requirements that align technology with long-term brand values.
• Prior success in mentoring others or leading projects in a way that encourages team growth and learning.
• Familiarity with modern web architectures, such as JavaScript frameworks or headless commerce patterns.
• Ability to adapt to changing priorities while managing high-impact projects with empathy and focus.

What Our Employees Say

Salesforce consistently ranks as one of the best places to work because we genuinely invest in our people. You'll join a company where your technical expertise is valued, your voice is heard, and your career growth is supported. Our collaborative culture means you'll work alongside passionate, talented colleagues who are committed to customer success and making a positive impact. Ready to help transform commerce in ANZ while being part of a company that invests in your growth, wellbeing, and success? Let's talk!

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

Accommodations

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Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.