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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a strategic, execution-focused, and inspirational leader to serve as Regional Vice President, SMB Renewals, leading our AMER, LATAM, and EMEA SMB Renewal organization. This second-line leadership role reports to the SVP, Renewals and is a senior position within the global Renewals organization.

This leader will be responsible for driving renewal rate performance, NNAOV growth, customer retention, and operational excellence across a highly matrixed, global environment. The RVP will lead a team of frontline leaders and renewal managers, ensuring consistent execution of our renewal strategy while strengthening alignment with Sales, Sales Strategy, Customer Success, and Finance.

The ideal candidate combines strong people leadership, negotiation acumen, analytical rigor, and operational discipline, with the ability to translate global strategy into regional execution at scale.

Responsibilities:

Regional SMB Renewal Strategy & Execution:

Set and execute the renewal strategy across AMER, LATAM, and EMEA SMB segments to deliver retention, growth, and NNAOV targets aligned to corporate objectives.

Second-Line Leadership & Talent Development:

Lead, coach, and develop a team of frontline renewal leaders. Build a high-performance culture grounded in accountability, inclusion, continuous improvement, and Salesforce core values.

Forecasting & Operational Rigor:

Own regional renewal forecasting accuracy and operating cadence (weekly, monthly, quarterly). Drive disciplined pipeline inspection, risk mitigation strategies, and performance management to ensure predictable results.

Complex Negotiations & Deal Strategy:

Provide executive-level support on strategic, high-risk, or complex renewal negotiations. Elevate negotiation capability across the organization and ensure disciplined commercial execution.

Data-Driven Performance Management:

Leverage CRM Analytics, dashboards, and operational insights to identify trends, risk signals, and growth opportunities. Translate data into actionable strategies that improve renewal rates, reduce attrition, and expand customer value.

Cross-Functional Alignment

Partner closely with Sales, Sales Strategy, Customer Success, Finance, and Marketing to ensure tight alignment on account planning, territory design, pricing strategy, and customer lifecycle management.

Global Consistency with Regional Agility:

Ensure global program consistency while adapting execution to regional market dynamics across AMER, LATAM, and EMEA.

Required Experience & Skills

Leadership Experience:

8-12+ years of experience in SaaS sales, renewals, customer success, or revenue leadership, with demonstrated second-line leadership experience leading managers across multiple regions.

Renewals & Revenue Expertise:

Proven track record of delivering against retention, expansion, and revenue targets in a recurring revenue model. Strong understanding of renewal motions, customer lifecycle management, and subscription economics.

Negotiation Strength

Executive-level negotiation experience managing complex commercial discussions and escalations, with the ability to coach others on value-based negotiation strategies.

Analytical Rigor

Highly analytical with strong forecasting discipline. Proficiency in Salesforce reporting and CRM Analytics; ability to synthesize data into executive-ready insights.

Operational Excellence

Demonstrated success building scalable processes, driving operating cadence, and leading through structured inspection rhythms.

Matrixed Influence

Proven ability to influence cross-functional stakeholders and operate effectively in a global, highly matrixed organization.

Executive Presence & Communication:

Strong executive communication skills with the ability to align regional teams and influence senior stakeholders.

Culture Leadership

Champion of Salesforce’s core values. Committed to building inclusive, diverse, and high-performing teams while fostering a culture of transparency, accountability, and growth.

Education:

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 184,170 to CAD 234,170 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.