Software Engineer

• DET Team

Job Category

Software Engineering

Location

Mexico City | Hybrid

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are looking for a highly skilled Software Engineer to drive the development of our Salesforce site connecting customers to support. You will be working primarily on building new features, leveraging Salesforce technologies and the latest products. As a team, we will ensure that Salesforce customers receive the best support, ensuring high availability, cost efficiency and operational reliability.

Responsibilities

• Participate in designing and building the product utilizing Salesforce platform and products
• Provide attention to detail and a commitment to delivery of high-quality, stable deliverables
• Review and provide feedback for code submissions
• Be self-motivated; driven to achieve and exceed committed milestones
• Display strong communication & collaboration skills, including the ability to mentor and be mentored
• Desire to work in a growing, fast-paced environment of innovation
• Work on automation test scripts to certify build
• Continually evangelize Scrum and an Agile development processes
• Implement and maintain Agentforce Agent architecture with multiple topics and integrations
• Optimize web application performance including page load times, rendering, and user interactions

Required Qualifications

• Overall at least 6 years development experience
• Experience working with Java and Javascript
• ReactJS Experience with Apex cloud, Service Cloud and Agentforce (Must
• Not Limitative)
• Proficient in design and implementation of Web Services
• Proficient in Prompt Engineering
• Object Oriented Programming concepts
• Experience with Source control
• Git
• Hands on experience with prompt engineering and testing LLM-based agents
• Solid Experience with Data 360 (formally Data Cloud) architecture and data concepts
• Familiarity with reviewing, testing, and refining AI-generated code

Preferred Qualifications

• Experience with code reusability, scalable solution and design patterns
• Experience with Agile software development and test-driven development
• Presented designs to internal/external groups and review designs of others
• Good knowledge of automation testing frameworks
• Experience with test-frameworks like Selenium, Gherkins
• Experience with agent evaluation metrics like relevance and response quality
• Experience testing deterministic AI systems and Agent responses
• Basic understanding of LLM concepts like RAG, KNN, Embeddings, fine-tuning
• Knowledge of Salesforce platform governor limits and optimization strategies
• Experience with load testing at scale and capacity planning

Why Join Salesforce

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Accommodations

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Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Application Note

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.