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Director/Sr Director of Product Management, Agentforce IT Service

Salesforce

Bellevue, WA; San Francisco, CA

On-site

Full-time

1mo ago

Compensation

$211,500 - $384,100

Benefits & Perks

•Professional development budget

•Team events and activities

•Generous paid time off and holidays

•Parental leave

•Comprehensive health, dental, and vision insurance

•Learning

•Parental Leave

•Healthcare

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Salesforce

Director/Sr Director of Product Management, Agentforce IT Service

1 month ago• San Francisco, CA (+1 more)Bellevue, WA
Viewed on February 1, 2026
Apply on company site

About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

Size: 10000+ employees
Industry: Technology

View Company Profile:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities:

Drive product adoption of Agentforce Service through the creation of scalable processes and assets
Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.
Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
Feed strategic customer requirements into the Product team
Drive resolution of strategic customer requests

Key Competencies:

High energy and passion for the job
5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management
Experience presenting to C-suite executives
Strong organisational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions
Experience in gathering and transforming customer needs into product requirements and operational solutions
B.S. degree (Computer Science, MIS or related degree preferred)

Desired Skills and Experience:

Experience building and implementing service solutions
Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications
Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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By signing up, you agree to our In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $211,500 - $351,800 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $230,800 - $384,100 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Client-provided location(s): San Francisco, CA, Bellevue, WAJob ID: Salesforce-JR315398Employment Type: FULL_TIMEPosted: 2025-12-24T20:10:14Apply on company site

Perks and Benefits

Health and Wellness

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Fitness Subsidies
On-Site Gym
Mental Health Benefits

Parental Benefits

Adoption Leave
Return-to-Work Program
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Fertility Benefits
Adoption Assistance Program
Family Support Resources

Work Flexibility

Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities

Office Life and Perks

Casual Dress
Happy Hours
Snacks
Some Meals Provided
Company Outings

Vacation and Time Off

Paid Vacation
Unlimited Paid Time Off
Paid Holidays
Personal/Sick Days
Leave of Absence
Sabbatical
Volunteer Time Off

Financial and Retirement

401(K)
401(K) With Company Matching
Company Equity
Stock Purchase Program
Performance Bonus
Relocation Assistance
Financial Counseling

Professional Development

Tuition Reimbursement
Learning and Development Stipend
Promote From Within
Mentor Program
Shadowing Opportunities
Access to Online Courses
Lunch and Learns
Internship Program
Leadership Training Program
Professional Coaching
Work Visa Sponsorship

Diversity and Inclusion

Employee Resource Groups (ERG)
Unconscious Bias Training
Diversity, Equity, and Inclusion Program

Company Videos

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