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Job Category
Customer Success
Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Experience Services is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale.

Welcome to Salesforce, the #1 CRM + AI company in the world! Our mission is to deliver outstanding products and experiences to bring customers and companies together. Playing an integral part in the Customer Success Group (CSG) consulting division, the Experience Services team partner alongside Service, Sales, Marketing, IT, and Human Capital Management to create useful, usable and desirable experiences across all industry verticals to help clients unleash the full power of our platform.
Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. As part of Salesforce's Customer Success Group, our designers follow a consultant mindset including working with different Salesforce colleagues across various projects, willingness to travel when required and understanding the value of building relationships with our clients.
We are looking for a passionate and pragmatic Senior User Experience (UX) Designer who is eager to join a fun, collaborative and innovative team. Their role is to understand the business and end-user's needs in order to translate those needs into intuitive, transformational experiences, always considering Salesforce as a platform. The Senior Experience Designer is a team player and assists with various Experience Design activities throughout a project lifecycle as a consultant for Salesforce's customers.

Responsibilities

Success will be measured by your contribution and collaboration within the Experience Services group as well as within customer-facing engagement - working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with Experience Design activities throughout a project's lifecycle. In your daily life, you will:

• Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research
• Prepare and facilitate a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews
• Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate
• Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually
• Create prototypes that demonstrate experience concepts
• Build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Respond positively and calmly to shifting priorities, demands, timeline and team's strategy
• Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers
• Collaborate effectively with remote and/or international team members
• Represent Salesforce's vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements
• Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers
• Explore the needs and specificities of different industries to design assertive solutions

Preferred Requirements

• 5+ years knowledge and relevant experience in a design-related disciplines
• Knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering
• Proficient in relevant software packages (Adobe Creative Suite, Figma or UX-related)
• Creative problem-solver with the ability design for an existing platform
• Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
• Passionate and enthusiastic about delivering design and user experience excellence
• Excellent communication skills both verbal and written
• Design consulting background
• Portuguese or Spanish first, English as a second language

Nice to have Requirements

• Knowledge or experience using or designing for Salesforce products
• Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software
• Experience working across a variety of industries, including B2B and B2C
• Portuguese or Spanish as an additional language (it will be required in projects)

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.