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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

ROLE OVERVIEW:

The Senior Supervisor, Employee Success (ES) People Advisors is a strategic leadership role responsible for guiding a globally distributed team of HR professionals. This leader ensures the seamless delivery of frontline HR support through the expert use of Salesforce technology and Workday. You will foster a culture of excellence, adaptability, and continuous improvement, acting as the bridge between regional employee needs and global HR strategy.

The ideal candidate thrives in high-growth environments, balancing a keen eye for operational detail with a genuine passion for mentoring and professional development.

RESPONSIBILITIES: - Strategic Leadership & People Development

• Direct Coaching: Lead and inspire a global team of ES Advisors, ensuring high-quality, consistent service delivery across all employee touchpoints.

• Escalation Management: Serve as the primary point of contact for complex cases, providing expert guidance and resolving high-priority issues with discretion.

• Internal Advocacy: Act as the voice of the advisor, translating frontline insights into actionable feedback for HR Centers of Excellence (COEs) and senior leadership.

• Team Enablement: Facilitate high-impact team meetings and training sessions to align on global priorities and boost engagement.

- Operational Intelligence & Performance

• Data-Driven Oversight: Monitor real-time team KPIs and case backlogs via dashboards; identify volume trends and provide data-backed recommendations to optimize throughput.

• Agile Change Management: Champion continuous improvement initiatives and lead the team through organizational shifts or platform updates.

• Quality Assurance: Conduct User Acceptance Testing (UAT) for new HR tools and ensure that all internal knowledge-base resources remain accurate and current.

• Operational Support: Provide high-level player-coach support by assisting with phone and case handling during peak volume or complex scenarios.

- Technical Subject Matter Expertise

• Process Optimization: Use data analytics to uncover workflow inefficiencies and implement scalable solutions within the shared services model.

• Cross-Functional Support: Lead complex, multi-layered cases that fall outside traditional scopes, requiring high-level problem-solving and cross-departmental collaboration.

REQUIRED QUALIFICATIONS:

• HR Service Excellence: Expert-level understanding of Tier 1 HR service delivery and the Americas Shared Services model.

• Technical Fluency: Deep proficiency in Workday and Salesforce (or similar Case Management Systems).

• AI-Augmented Productivity: Leverages AI tools to streamline administrative workflows, enhance data accuracy, and optimize case management efficiency.

• Analytical Rigor: Ability to derive actionable insights from complex data sets to drive team performance.

• Adaptive Leadership: Proven ability to lead independently through ambiguity and prioritize competing demands in a fast-paced environment.

• Integrity & Discretion: Exceptional judgment in handling sensitive employee relations matters and confidential data.

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

NOTE: By applying to the Senior Supervisor, Employee Success (ES) People Advisors posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit[Future Force

](https: //www.salesforce.com/company/careers/university-recruiting/)for opportunities.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.