About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

Size: 10000+ employees
Industry: Technology

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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for an experienced and hands-on Salesforce AI Architect to lead the
design and delivery of intelligent agent solutions using Agentforce, Einstein AI,
and the Salesforce platform. You will architect and implement GenAI-powered
workflows, provide strategic advisory to enterprise customers, and help scale
innovation across our most complex client engagements.
This role blends technical depth, executive engagement, and visionary thinking to
deliver tangible AI outcomes across the Salesforce ecosystem.

Your Impact

AI Solution Architecture & Delivery:

• Design and implement AI-powered intelligent agents using Agentforce &
• Salesforce AI.
• Lead full-stack implementation across Apex, LWC, Salesforce Flows, and AI
  orchestration frameworks.
• Rapidly build Po Cs and MVPs to validate concepts and accelerate customer buy-in.

Integration & Data Strategy

• Integrate Salesforce CRM with external systems and AI endpoints.
• Design secure, scalable data architectures to support GenAI workflows.
• Experience with Salesforce Data Cloud, Snowflake, or Databricks is a strong plus
  (but not mandatory).

Pre-Sales & Strategic Advisory

• Partner with AEs and SEs to shape solution strategy during pre-sales and
  discovery.
• Translate business goals into technical blueprints and high-impact roadmaps.
• Lead client workshops, architecture reviews, and stakeholder enablement.

Customer Success & Innovation

• Act as a trusted technical advisor throughout delivery and beyond.
• Identify technical risks, resolve implementation blockers, and guide customer

enablement.

• Represent "Voice of Customer" to Product teams to influence roadmap and
  features.

Required Qualifications

• Salesforce Certified Application Architect or System Architect (MANDATORY).
• 8+ years in customer-facing technical roles across AI, CRM, or Data Architecture.
• Hands-on experience with Salesforce CRM (Sales, Service or Industry Clouds).
• Experience with Salesforce Einstein
• Strong proficiency in Apex, JavaScript, LWC, Salesforce Flows, and system
  integration.
• Experience implementing LLM-based solutions with orchestration and prompt
  design.
• Proven ability to engage C-level stakeholders and lead strategic technical
  discussions.
• Strong communication and visualization skills (whiteboarding, solution
  storytelling, executive briefings).

Preferred Qualifications

• Salesforce certifications: AI Associate/Specialist, Data Cloud Consultant.
• Familiarity with Salesforce Data Cloud and enterprise data platforms (Snowflake,
• BigQuery, Databricks).
• Experience working with AI model observability, RAG architectures, and prompt
  governance.
• Knowledge of data privacy, security, and compliance frameworks.

Ideal Attributes

• Strategic + Tactical: You see the big picture and build with precision.
• Hands-On AI Expert: You understand LLMs, prompt design, and real-world agent
  orchestration.
• Trusted Partner: You build long-term credibility with business and technical
  stakeholders.
• Innovator & Evangelist: You push platform limits, share best practices, and
  mentor teams.

Why Join Us?

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• Work with cutting-edge Salesforce AI technologies and enterprise clients.
• Access world-class enablement: Trailhead, Fast Ramp, Einstein Bootcamps,Sandler Sales.
• Build your brand as a thought leader in the GenAI and Agentforce space.
• Flexible hybrid work with meaningful career growth and impact.

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Bangalore, India, Hyderabad, India

Job ID: Salesforce-JR307702

Employment Type: FULL_TIME

Posted: 2025-08-13T20:07:43
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Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

• Adoption Leave
• Return-to-Work Program
• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Happy Hours
• Snacks
• Some Meals Provided
• Company Outings

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• 401(K) With Company Matching
• Company Equity
• Stock Purchase Program
• Performance Bonus
• Relocation Assistance
• Financial Counseling

Professional Development

• Tuition Reimbursement
• Learning and Development Stipend
• Promote From Within
• Mentor Program
• Shadowing Opportunities
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Leadership Training Program
• Professional Coaching
• Work Visa Sponsorship

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Unconscious Bias Training
• Diversity, Equity, and Inclusion Program

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