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Job Category
Customer Success
Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This role will be based in Manila, Philippines

We are looking for a hands-on Salesforce Technical Architect with deep expertise in the Salesforce Communications Cloud tech stack to join our Professional Services team. You will play a key role in designing and delivering end-to-end, scalable solutions for TELCO clients, with a strong focus on integration with OSS/BSS systems. This is a critical role supporting major digital transformation programs with multiple projects in the pipeline.

Key Responsibilities:

• Provide hands-on leadership in the design and implementation of complex Salesforce Communications Cloud solutions for TELCO customers.
• Architect scalable, high-performance solutions aligned with business goals and industry best practices.
• Collaborate with client stakeholders, product owners, and internal teams to define and deliver technical solutions.
• Drive integration of Salesforce with OSS/BSS systems such as order management, billing, and service provisioning.
• Lead technical workshops and provide governance throughout the solution lifecycle.
• Ensure technical quality, performance, and security across all solution components.
• Contribute actively to configuration, coding, and troubleshooting when required.

Required Skills & Experience:

• 8+ years of hands-on experience in Salesforce platform development and architecture, including strong expertise in Salesforce Communications Cloud (formerly Vlocity).
• Hands-on experience with Omni Studio, CPQ, Order Management, Integration Procedures, Data Raptors, and Flex Cards.
• Proven experience integrating Salesforce with OSS/BSS systems.
• Salesforce Architect certifications (e.g., Application or System Architect) preferred.
• Experience working with TELCO clients or within the telecommunications industry is highly desirable.
• Strong communication and stakeholder engagement skills.
• A proactive, collaborative mindset with a focus on delivery excellence.

Why Join Us?

• Be part of a high-impact team delivering strategic solutions for leading TELCO companies.
• Work with cutting-edge Salesforce technologies on large-scale digital transformation programs.
• Access continuous learning, certification support, and career growth opportunities within a global network.

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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