Application Note

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Job Category

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Shopper Agent (Commerce Cloud), San Francisco Bay Area

We're looking for a Lead Member of Technical Staff to be part of our Shopper Agent platform. This platform is at the heart of Commerce Cloud, focused on building the next generation of conversational AI that transforms shopping into a simple, intelligent, and delightful conversation. You will be the hands-on engineer for highly scalable, real-time systems that power AI-driven shopper interactions for the world's biggest brands. You're not just coding; you're defining the operational excellence, resilience, and security for systems operating at global enterprise scale.

Responsibilities

• Own the Technical Future: You'll be the champion of our long-term technical strategy, ensuring our platform is ready to scale for the world's largest commerce sites and leverage the latest breakthroughs in AI/ML.
• Play with Cutting-Edge Tech: You will be the one researching, evaluating, and integrating technologies like Large Language Models (LLMs), Natural Language Understanding (NLU), and vector databases to enhance the intelligence of our agent.
• Solve the Hardest Problems: You'll tackle systemic performance bottlenecks and architectural deficiencies in highly distributed, fault-tolerant cloud-native systems. Your challenge is keeping the engine running flawlessly for millions of shoppers.
• Elevate the Craft: This role is about influence. You'll be collaborating with cross-functional teams, mentoring senior engineers and raising the bar for engineering excellence across the entire Commerce Cloud organization.

Required Skills

• 12+ years in the industry, with critically 3+ years operating as a Principal Engineer (or equivalent) for large-scale production systems
• Deep mastery in designing and building highly scalable, cloud-native systems, including distributed and event-driven architectures
• A favorite modern backend language (like Java, Python, or Go) and a track record of wrestling large-scale data in both SQL and NoSQL environments
• Significant experience building and deploying on public cloud platforms (AWS, Azure, or GCP)
• Technical communication superpower—you can articulate a complex technical vision and help others understand it

Preferred Skills

• Prior experience in E-commerce, conversational AI, chatbot development, or large-scale search/recommendation systems
• Experience working with and deploying machine learning models, specifically involving NLP/NLU or Generative AI/LLMs

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Compensation

The typical base salary range for this position is $184,000 - $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is**$200,800 - $276,100** annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Benefits

Salesforce offers a variety of benefits to help you live well including:

• Time off programs
• Medical, dental, and vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

More details about company benefits can be found at salesforcebenefits.com.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.