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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solution Architect

Department Description:At Salesforce, there is nothing more important than the success of our customers! Salesforce Professional Services, operating in the Salesforce Customer Success Group (CSG), are a team of trusted advisers, fundamental to the success of our customers. We help customers unleash the full power of Salesforce, find and implement solutions, and provide guidance on how to maximize value from our platform. Our team is growing, and we are looking for Solution Architects to join us in UAE.

Role Description: Solution Architects collaborate with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise-level solutions implementation (from initial requirements gathering till go-live). They lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to build compelling visions while advising and completing strategies. They are also responsible for viable solution options, providing industry best practices, formulating and presenting solution options to various levels of management, and influencing and advising decisions that result in customer success.
Solution Architects can communicate effectively to various audiences in the forms of architectural and/or process diagrams or flows, functional capabilities, business process efficiencies, and business value realization and are the trusted advisor for business and technology partners. Finally, with experience in software delivery cycles based on agile methodologies, the architects support and are in close alignment with project management activities.

They are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results.
Your Impact: Responsibilities- Lead customers on their process, business, and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs.

• Build sustainable relationships with partners and team members.
• Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team.
• Align with project and engagement managers, Salesforce partners, and other (internal) partners to support planning and implementation in close collaboration with the customer.
• Understand and present high-level overviews of the Salesforce Core functionality and features.
• Where required, perform hands-on application configuration (clicks not code) to meet customer needs.
• Identify, lead, or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing.
• Contribute to broader goals by giving back to our communities by joining or leading volunteering activities.
• Occasionally support pre-sales activity to position successful delivery of Salesforce solutions from a content perspective.

Minimum Qualifications:

• Understand customer's processes and connect business requirements with the functional capabilities of the application.
• Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support.
• Effective experience with software implementation lifecycle with the ability to support project planning.
• An individual with effective communication skills across a variety of audiences and situations.
• Ability to coach and influence internal and customer partners and project members.
• Ability to quickly learn & adapt to new situations.
• Travel time depends on customer needs and always in alignment with your personal possibilities.
• Full professional proficiency in English.
  Preferred Requirements:- Relevant Salesforce certifications and consulting experience are a plus but not required.
• Experience with Agile methodologies and frameworks (such as SAFE).
• Experience collaborating with strategic delivery teams.
• Business Process analysis and design background.
• Deep functional and business knowledge of industries/verticals.
• Experience with increasing responsibility and guidance of junior consultants.
• Exposure to CRM / ERP (sales, service, marketing).

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.