Operations Management Trainee

Job Summary

The Operations Management Trainee (OMT) is a structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics. This position will give you a chance to utilize your problem solving abilities to help make good business decisions for the company. With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company. The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the incumbent to work cross-functionally across Operations, Asset Management, B2B Sales, Quality Control, and Rental Management. We highly encourage you to carve out your career path and promote from within, based on performance. If you're motivated, coachable, and looking to get your management career started, you've come to the right place.

Skills and Abilities

• Detail-oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills, and able to prioritize work
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills and influencing skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team

Essential Functions

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads
• Ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Additional Responsibilities

• Performs other duties as assigned

Compensation

Pay Type: Salary

Minimum Pay Range: $50,000

Maximum Pay Range: $55,000

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits

For all Full-time positions only:

Ryder offers comprehensive health and welfare benefits, to include:

• Medical, prescription, dental, and vision insurance options
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Additional Information

Please note that this job posting may or may not reflect an immediate opening. In addition to current hiring needs, it also serves as a way for us to connect with talented candidates and build a pipeline for future opportunities nationwide. If your experience and interests align with upcoming roles, we may reach out as positions become available. We encourage you to apply and look forward to connecting!

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as Whats App or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees: If you are a current employee at Ryder, please log in to Workday to apply using the internal application process.

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